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"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.; Sen, Sandipan S.; Wiles, Judy A. - In: Services marketing quarterly 43 (2022) 1, pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
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Electronic banking service quality : perception of customers in the Greater Accra Region of Ghana
Tetteh, Joseph Emmanuel - In: Journal of internet commerce 21 (2022) 1, pp. 104-131
Persistent link: https://www.econbiz.de/10012801988
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How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid; Gustafsson, Anders - In: Journal of business research : JBR 140 (2022), pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
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Do corporate social responsibility (CSR) initiatives boost customer retention in the hotel industry? : a moderation-mediation approach
Srivastava, Shalini; Singh, Nidhi - In: Journal of hospitality marketing & management 30 (2021) 4, pp. 459-485
Persistent link: https://www.econbiz.de/10012549269
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Impact of service recovery, customer satisfaction, and corporate image on customer loyalty
Zaid, Sudirman; Palilati, Alida; Madjid, Rahmat; Bua, … - In: Journal of Asian finance, economics and business : JAFEB 8 (2021) 1, pp. 961-970
Persistent link: https://www.econbiz.de/10012692597
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Relationship between service quality, consumer values, satisfaction and loyalty : an empirical study of a shopping mall
Campos, Domingos Fernandes; Barros, Kelson Wagner da Silva - In: International journal of services and operations … 39 (2021) 4, pp. 541-562
Persistent link: https://www.econbiz.de/10012693067
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The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities : the role of gender
Haverila, Matti J.; Haverila, Kai; McLaughlin, Caitlin - In: International journal of electronic marketing and … 12 (2021) 4, pp. 339-356
Persistent link: https://www.econbiz.de/10012669849
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Impact of service quality, customer satisfaction and switching costs on customer loyalty
Nguyen Thanh Do; Pham Thanh Van; Tran Dung Manh; Pham … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 8, pp. 395-405
Persistent link: https://www.econbiz.de/10012670698
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Leadership styles and customer loyalty : a lesson from emerging Southeast Asia's airlines industry
Rizan, Mohamad; Ari Warokka; Wibowo, Agus; Febrilia, Ika - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 9, pp. 477-488
Persistent link: https://www.econbiz.de/10012670927
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Enhancing customers' satisfaction using loyalty rewards programs : evidence from Jordanian banks
Al-Nsour, Iyad A.; Alnsour, Ibrahim R.; Alotoum, Firas J. - In: Journal of Asian finance, economics and business : JAFEB 8 (2021) 11, pp. 297-305
Persistent link: https://www.econbiz.de/10012671035