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Obstacles to upgrading customer value-in use in retail banking
Lähteenmaki, Ilkka; Nätti, Satu - In: The international journal of bank marketing : IJBM 31 (2013) 5, pp. 334-347
Persistent link: https://www.econbiz.de/10009787623
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Role of trust and customer loyalty in reducing perceived security risk in internet banking
Mann, Bikram Jit Singh; Sahni, Sunpreet Kaur - In: International journal of electronic business 10 (2013) 4, pp. 331-354
Persistent link: https://www.econbiz.de/10009790705
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Key determinant factors for retail bank switching in Ghana
Narteh, Bedman - In: International journal of emerging markets 8 (2013) 4, pp. 409-427
Persistent link: https://www.econbiz.de/10010364232
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Customer satisfaction and loyalty : a case study from the banking sector
Rahman, Hasebur - In: Central European business review : CEBR 2 (2013) 4, pp. 15-23
Persistent link: https://www.econbiz.de/10010345391
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Identifying and ranking factors of customer experience and its role in shaping customer statisfaction
Gupta, N. L.; Chandok, Meenakshi - In: GITAM journal of management : a quarterly publication … 13 (2015) 4, pp. 25-41
Persistent link: https://www.econbiz.de/10011535174
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Examining determinants of cross buying behaviour in retail banking
Tung, Brian; Carlson, Jamie - In: International journal of quality & reliability management 32 (2015) 8, pp. 863-880
Persistent link: https://www.econbiz.de/10011457463
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Service fairness and customer behavioural intention : evidence from the Ghanaian banking industry
Narteh, Bedman - In: African journal of economic and management studies : AJEMS 7 (2016) 1, pp. 90-108
Persistent link: https://www.econbiz.de/10011560499
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Switching barriers' influences on service recovery evaluation in the retail banking industry : construct development and testing
Valenzuela, Fredy - In: Australasian marketing journal 22 (2014) 4, pp. 296-306
Persistent link: https://www.econbiz.de/10010472739
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Customer satisfaction with retail banking services in Ghana
Narteh, Bedman; Kuada, John E. - In: Thunderbird international business review 56 (2014) 4, pp. 353-371
Persistent link: https://www.econbiz.de/10010400074
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Automated service quality as a predictor of customers' commitment : a practical study within the UAE retail banking context
Al-Hawari, Mohd Ahmad - In: Asia Pacific journal of marketing and logistics 23 (2011) 3, pp. 346-366
Persistent link: https://www.econbiz.de/10009269525