Narrow search
Showing 1 - 10 of 94,637
Cover Image
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June; Yi, Youjea - In: The service industries journal 36 (2016) 15/16, pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Cover Image
A composite measure of performance-expectation and performance-only measures
Park, Sang-June; Yi, Youjae - In: The service industries journal 37 (2017) 15/16, pp. 936-947
Persistent link: https://www.econbiz.de/10011847999
Cover Image
Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra; Marciszewska, Barbara - In: Journal of hospitality marketing & management 22 (2013) 3/4, pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
Cover Image
Study on the development of quality measurements models for steering business services in relation to customer satisfaction
Marquardt, Katrin; Olaru, Marieta; Ceausu, Ioana - In: Amfiteatru economic : an economic and business research … 19 (2017) 44, pp. 95-109
introduce and explain the newly developed six step model for establishing an effective measurement method for service quality …
Persistent link: https://www.econbiz.de/10011820625
Cover Image
A framework to measure transit service quality areas to be managed
Barabino, Benedetto; Deiana, Eusebio; Mozzoni, Sara - In: International journal of productivity and quality … 16 (2015) 4, pp. 390-415
Persistent link: https://www.econbiz.de/10011458755
Cover Image
Validation of a quality assessment tool for insurance services in business-to-business marketing
Pop, Nicolae Al.; Petrisoaia, Carmen - In: The international journal of management science and … (2013) 10, pp. 123-137
quality assessment of insurance services by using the measurement scale previously developed by Vandaele şi Gemmel for the … business-to-business environment. The authors of this article aimed at testing this measurement scale by using a quantitative … broker. Some of the dimensions used in the original measurement scale were not kept upon completion of the exploratory and …
Persistent link: https://www.econbiz.de/10010355996
Cover Image
Evaluating service quality and service value in manufacturer-distributor settings : a systems approach
Kivijärvi, Hannu; Virta, Aleksi - In: Journal of business-to-business marketing 28 (2021) 1, pp. 21-46
Persistent link: https://www.econbiz.de/10012584484
Cover Image
A formative measurement approach for exploring how to form service quality in hot spring resorts
Liu, Xiaoming; Fu, Yi; Chao, Ren-Fang; Li, Jun - In: Tourism and hospitality research : THR 19 (2019) 1, pp. 27-39
Persistent link: https://www.econbiz.de/10012165571
Cover Image
Literature review of service quality concepts, models and scales
Prabhu, Sandeep - In: International journal of business and globalisation : IJBG 33 (2023) 1/2, pp. 76-93
Persistent link: https://www.econbiz.de/10014232688
Cover Image
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June; Yi, Youjae - In: Total quality management & business excellence 33 (2022) 15, pp. 1777-1798
Persistent link: https://www.econbiz.de/10013482814