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101
Relating the zone of tolerance to service failure in the hospitality industry
Zainol, Noor Azimin
;
Lockwood, Andrew
;
Kutsch, Elmar
- In:
Journal of travel and tourism marketing
27
(
2010
)
3
,
pp. 324-333
Persistent link: https://www.econbiz.de/10003985079
Saved in:
102
Establishment of an experience value model
Lin, Wen-bao
- In:
International journal of commerce and management
20
(
2010
)
2
,
pp. 151-166
Persistent link: https://www.econbiz.de/10008651892
Saved in:
103
The effect of servicescape cleanliness on customer reactions
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Services marketing quarterly
31
(
2010
)
2
,
pp. 213-234
Persistent link: https://www.econbiz.de/10003960121
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104
Relation between brand equity and purchase intention in hotel industry
Bian, Jing
;
Liu, Chunhui
- In:
International journal of services and standards
7
(
2011
)
1
,
pp. 18-34
Persistent link: https://www.econbiz.de/10009245088
Saved in:
105
Customers' quality perceptions towards online railway reservation services in India : an exploratory study
Khare, Arpita
;
Handa, Meenakshi
- In:
International journal of services and operations management
9
(
2011
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10009306308
Saved in:
106
Differences and similarities in perceptions of hotel experience : the role of national cultures
Zhang, Ziqiong
;
Li, Hengyun
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
32
(
2015
),
pp. 2-14
Persistent link: https://www.econbiz.de/10011416038
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107
Dynamic quality decisions of software-as-a-service providers based on customer
perception
Zhang, Jie
;
Niu, Baozhuang
- In:
Electronic commerce research and applications
13
(
2014
)
3
,
pp. 151-163
Persistent link: https://www.econbiz.de/10011348326
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108
Front stage with no front-stage employees : customer perceptions of self-service hotels
Höykinpuro, Ritva
- In:
Leadership in spaces and places
,
(pp. 163-180)
.
2015
Persistent link: https://www.econbiz.de/10011318301
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109
Package size and perceived quality : the intervening role of unit price perceptions
Yan, Dengfeng
;
Sengupta, Jaideep
;
Wyer, Robert S.
- In:
Journal of consumer psychology : JCP : the official …
24
(
2014
)
1
,
pp. 4-17
Persistent link: https://www.econbiz.de/10010359888
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110
The indirect effects of tipping policies on patronage intentions through perceived expensiveness, fairness, and quality
Lynn, Michael
;
Wang, Shuo
- In:
Journal of economic psychology : research in economic …
39
(
2013
),
pp. 62-71
Persistent link: https://www.econbiz.de/10010235594
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