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Model for measuring customer loyalty towards a service provider

Skačkauskienė, Ilona; Vilkaitė-Vaitonė, Neringa; … - In: Journal of business economics and management 16 (2015) 6, pp. 1185-1200

Persistent link: https://www.econbiz.de/10011421758

Exploring the antecedents of hotel customer loyalty : a social identity perspective

Martínez García de Leaniz, Patricia; Rodríguez del … - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 1-23

Persistent link: https://www.econbiz.de/10010526384

An empirical study on customer retention and customer loyalty

Alhawari, Damer - In: International journal of information systems and change … 7 (2015) 3, pp. 183-202

Persistent link: https://www.econbiz.de/10011540322

Ways to measure loyalty of service users

Quang Dang Nguyen; Khoa Van Nguyen; Kolosova, Olga - In: International journal of information systems in the … 14 (2022) 1, pp. 1-18

Persistent link: https://www.econbiz.de/10012799973

Customer loyalty to Islamic banks : evidence from Indonesia

Fianto, Bayu Arie; Gan, Christopher; Widiastuti, Tika; … - In: Cogent business & management 7 (2020) 1, pp. 1-27

This study identifies determinants of customer loyalty to Islamic banking in Indonesia using a structural equation model (SEM) and confirmatory factor analysis (CFA). Data of 362 respondents from two cities of East Java Indonesia have been used to determine the factors of customer loyalty of...

Persistent link: https://www.econbiz.de/10012655131

Customer loyalty intentions in broadband internet services

Murugan, Rajeswari; Rajendran, G. - In: International journal of business innovation and research 7 (2013) 4, pp. 487-503

Persistent link: https://www.econbiz.de/10010212325

A study of the relationship between service atmosphere and customer loyalty with specific reference to structural equation modelling

Emir, Oktay - In: Economic research 29 (2016) 1, pp. 706-720

Persistent link: https://www.econbiz.de/10012221981

Customer experience journeys : loyalty loops versus involvement spirals

Siebert, Anton; Gopaldas, Ahir; Lindridge, Andrew; … - In: Journal of marketing 84 (2020) 4, pp. 45-66

Persistent link: https://www.econbiz.de/10012231616

A casino-induced satisfaction of needs : scale development and its relationship with casino customer loyalty

Tsai, Henry; Hsu, Cathy H. C.; Lee, Louisa Yee-Sum - In: Journal of travel and tourism marketing 34 (2017) 7, pp. 986-1000

Persistent link: https://www.econbiz.de/10011758768

Customer experience in an increasingly digital world

Bocris, Ingrid; Mahieux, Sebastien - In: Journal of digital banking 1 (2016/2017) 4, pp. 309-320

Persistent link: https://www.econbiz.de/10011708633