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~accessRights:"restricted"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Service quality"
~subject:"Social web"
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Search: subject_exact:"Customer relationship management"
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Service quality
Social web
Beziehungsmarketing
149
Relationship marketing
149
Consumer behaviour
103
Konsumentenverhalten
103
Customer satisfaction
46
Kundenzufriedenheit
46
Dienstleistungsqualität
35
Brand management
19
Customer integration
19
Kundenintegration
19
Markenführung
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Social Web
17
Brand image
16
Internet marketing
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Markenimage
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Online-Marketing
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Lieferantenmanagement
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Marketing management
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Marketingmanagement
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Supplier relationship management
15
Customer value
14
Kundenwert
14
Hotel industry
12
Hotellerie
12
Customer service
11
Kundenbindungsprogramm
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Kundenservice
11
Loyalty program
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Customer engagement
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Gastronomie
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Restaurant industry
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Beschwerdemanagement
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Complaint management
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Confidence
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Emotion
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customer engagement
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loyalty
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51
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Kim, Eojina
3
Hanson, Sara
2
Kumar, V.
2
Lee, Seonjeong
2
Li, Xiang
2
Abrahams, Alan
1
Albus, Heidi
1
Ali, Mohamed Ahmed
1
Arteaga-Moreno, Francisco
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Babin, Barry J.
1
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1
Berry, Riley
1
Bhagwat, Yashoda
1
Bill, Fabian
1
Bilstein, Nicola
1
Bolton, Ruth N.
1
Boon Liat Cheng
1
Borah, Sourav Bikash
1
Brady, Michael K.
1
Cham Tat Huei
1
Chan, Kimmy Wa
1
Chen, Rocky Peng
1
Chen, Sandy C.
1
Choe, Ja Young
1
Choi, Hyung-Min
1
Chuang, Ning-Kuang
1
Dahl, Darren W.
1
Del Chiappa, Giacomo
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Dong, Beibei
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Fam, Kim Shyan
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Griffith, Denni Arli
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of the Academy of Marketing Science
Journal of retailing and consumer services
207
Journal of business research : JBR
167
International journal of hospitality management
93
The journal of services marketing
71
Industrial marketing management : the international journal for industrial and high-tech firms
50
Service business
49
Journal of hospitality marketing & management
43
The service industries journal
40
Journal of service management
36
Tourism management : research, policies, practice
33
Journal of strategic marketing
32
International journal of contemporary hospitality management
31
Services marketing quarterly
31
Journal of travel and tourism marketing
29
Marketing intelligence & planning
29
The journal of product & brand management
29
Asia Pacific journal of marketing and logistics
28
Journal of service research
28
Technological forecasting & social change : an international journal
25
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
24
SpringerLink / Bücher
24
International journal of internet marketing and advertising : IJIMA
23
Journal of marketing
23
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
23
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
22
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
22
The TQM journal : the international review of organizational improvement
22
Total quality management & business excellence
22
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
22
Journal of promotion management : innovations in planning and applied research
21
Journal of internet commerce
20
The journal of brand management : an international journal
20
Journal of service research : JSR
19
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
17
Journal of marketing communications
17
Journal of marketing for higher education
17
Psychology & marketing
17
European journal of marketing
16
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ECONIS (ZBW)
51
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1
It takes a village! : customer value co-creation behavior in restaurant social media-based brand community
Song, Jahyun
;
Qu, Hailin
;
Li, Xiang
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
2
,
pp. 327-352
Persistent link: https://www.econbiz.de/10014633506
Saved in:
2
How self-identity and social identity grow environmentally sustainable restaurants' brand communities via social rewards
Jang, Yoon Jung
;
Kim, Eojina
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
3
,
pp. 516-532
Persistent link: https://www.econbiz.de/10014633600
Saved in:
3
Is a robot barista better than a human barista? : a moderating role of type of service providers
Hwang, Jinsoo
;
Kim, Jinkyung Jenny
;
Choe, Ja Young
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 1035-1050
Persistent link: https://www.econbiz.de/10014633831
Saved in:
4
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
5
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
6
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
7
Active and reactive value dimensions : a dynamic-based perspective in the hotel sector
Gallarza, Martina G.
;
Sánchez-Fernández, Raquel
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1436-1473
Persistent link: https://www.econbiz.de/10013387412
Saved in:
8
Brand-generated social media content and its differential impact on loyalty program members
Hernández-Ortega, Blanca I.
;
Stanko, Michael A.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
5
,
pp. 1071-1090
Persistent link: https://www.econbiz.de/10013390497
Saved in:
9
The impact of restaurant innovativeness on consumer loyalty : the mediating role of perceived quality
Kim, Eojina
;
Nicolau, Juan L.
;
Tang, Liang
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
8
,
pp. 1464-1488
Persistent link: https://www.econbiz.de/10012624208
Saved in:
10
Social media marketing strategy : definition, conceptualization, taxonomy, validation, and future agenda
Li, Fangfang
;
Larimo, Jorma
;
Leonidou, Leonidas C.
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
1
,
pp. 51-70
Persistent link: https://www.econbiz.de/10012434087
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