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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"NBER Working Paper"
~isPartOf:"Production and operations management : an international journal of the Production and Operations Management Society"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Customer satisfaction"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Patients"
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Customer satisfaction
Kundenzufriedenheit
Patienten
74
Patients
74
Hospital
41
Krankenhaus
41
Gesundheitsversorgung
34
Health care
34
Dienstleistungsqualität
23
Service quality
23
Gesundheitswesen
18
Health care system
18
Physicians
12
Ärzte
12
Scheduling problem
11
Scheduling-Verfahren
11
Estimation
9
Gesundheitskosten
9
Health care costs
9
Schätzung
9
appointment scheduling
8
Arzneimittel
7
Pharmaceuticals
7
Quality management
7
Qualitätsmanagement
7
Theorie
6
Theory
6
Beziehungsmarketing
4
Consumer behaviour
4
Gesundheitsreform
4
Health care reform
4
Hospital costs
4
Hospital financing
4
Konsumentenverhalten
4
Krankenhausfinanzierung
4
Krankenhauskosten
4
Patient satisfaction
4
Relationship marketing
4
Simulation
4
Anreiz
3
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Conference paper
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12
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Di Pietro, Laura
2
Guglielmetti Mugion, Roberta
2
Raharjo, Hendry
2
Anand, Byram
1
Armstrong, Anona
1
Bashir, Irfan
1
Başgöze, Pınar
1
Buk, Tuba Bozaykut
1
Chamorro, Antonio
1
Chang, Hou-tai
1
Dahlgaard-Park, Su Mi
1
De, Kalyan Kumar
1
Fiakpa, Ernest Afene
1
Fotiadis, Anestis K.
1
Huang, Kai-I
1
Jen, Hen-yi
1
Kamra, Vishal
1
Karahan, Ayça
1
Miranda, Francisco J.
1
Murillo, Luis R.
1
Musella, Flaminia
1
Naik, J. Rama Krishna
1
Nguyen, Thu-Huong
1
Pai, Fan-Yun
1
Rasouli, Omid
1
Sing, Harjot
1
Tavlaridou, Elina
1
Toni, Martina
1
Turan, Aygül
1
Vassiliadis, Chris A.
1
Vega Cervera, Juan A.
1
Yeh, Tsu-Ming
1
Zarei, Mohammad Hossein
1
Özer, Leyla
1
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International journal of quality and service sciences
NBER Working Paper
Production and operations management : an international journal of the Production and Operations Management Society
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Health care management review : HCM review
15
Health marketing quarterly
15
Quality management journal : QMJ
8
Journal of health organization and management
7
International journal of productivity and quality management : IJPQM
6
International journal of quality & reliability management
6
International journal of pharmaceutical and healthcare marketing
5
International journal of pharmaceutical and healthcare marketing : IJPHM
5
WINEG Wissen
5
Journal of business research : JBR
4
The TQM journal : the international review of organizational improvement
4
Total quality management & business excellence
4
Benchmarking : an international journal ; BIJ
3
Cogent business & management
3
International journal of hospitality management
3
International journal of services and operations management
3
Journal of industrial engineering and management : JIEM
3
Accounting and taxation review : A&TR
2
International journal of consumer studies
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of production economics
2
International journal of production research
2
International journal of services and operations management : IJSOM
2
International journal of services, economics and management
2
International review on public and non-profit marketing
2
Journal of hospital marketing & public relations
2
Journal of operations management
2
Journal of retailing and consumer services
2
Journal of travel and tourism marketing
2
Omega : the international journal of management science
2
Qualitative Marktforschung : Konzepte - Methoden - Analysen
2
Services marketing quarterly
2
Socio-economic planning sciences : the international journal of public sector decision-making
2
Technological forecasting & social change : an international journal
2
Wismarer Schriften zu Management und Recht
2
1st Undergraduate Research Symposium 2017, Faculty of Management Studies, Rajarata University of Sri Lanka
1
ACHE management series
1
AICEI proceedings
1
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ECONIS (ZBW)
12
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1
Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene
;
Nguyen, Thu-Huong
;
Armstrong, Anona
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
Saved in:
2
The association between perceived value and patient loyalty in public university hospitals in Turkey
Özer, Leyla
;
Başgöze, Pınar
;
Karahan, Ayça
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 782-800
Persistent link: https://www.econbiz.de/10011977041
Saved in:
3
Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
Saved in:
4
Monitoring and reducing patient dissatisfaction : a case study of an Iranian public hospital
Rasouli, Omid
;
Zarei, Mohammad Hossein
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 531-559
Persistent link: https://www.econbiz.de/10011579841
Saved in:
5
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
6
Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül
;
Buk, Tuba Bozaykut
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
Saved in:
7
Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector
Kamra, Vishal
;
Sing, Harjot
;
De, Kalyan Kumar
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
Saved in:
8
An empirical investigation to determine patient satisfaction factors at tertiary care hospitals in India
Naik, J. Rama Krishna
;
Anand, Byram
;
Bashir, Irfan
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10011300156
Saved in:
9
Effects of clinical pathway implementation on medical quality and patient satisfaction
Yeh, Tsu-Ming
;
Pai, Fan-Yun
;
Huang, Kai-I
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 583-601
Persistent link: https://www.econbiz.de/10011305642
Saved in:
10
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
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