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~isPartOf:"Journal of business-to-business marketing"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Customer satisfaction"
~subject:"Relationship marketing"
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Search: subject_exact:"Structural equation model"
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Customer satisfaction
Relationship marketing
Structural equation model
40
Strukturgleichungsmodell
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structural equation modeling
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Casidy, Riza
1
Chang, En-Chung
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Journal of business-to-business marketing
Journal of retailing and consumer services
International journal of hospitality management
15
The service industries journal
13
Journal of strategic marketing
11
Journal of business research : JBR
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
Asia Pacific journal of marketing and logistics
8
The journal of services marketing
8
Tourism management : research, policies, practice
8
International journal of services and operations management
7
Journal of travel and tourism marketing
7
European journal of marketing : EJM
6
International journal of business information systems : IJBIS
6
International journal of productivity and quality management : IJPQM
6
International journal of electronic marketing and retailing : IJEMR
5
International journal of services, economics and management
5
Journal of marketing management : MM
5
Quality management journal : QMJ
5
Global business review
4
International journal of business excellence : IJBEX
4
International journal of electronic customer relationship management : IJECRM
4
International journal of internet marketing and advertising : IJIMA
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of marketing theory and practice
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Research journal of business management
4
The international journal of bank marketing : IJBM
4
Total quality management & business excellence
4
Tourism analysis : an interdisciplinary tourism & hospitality journal
4
Benchmarking : an international journal ; BIJ
3
Cogent business & management
3
European business review
3
Human systems management : HSM
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of Indian culture and business management
3
International journal of e-business research : an official publication of the Information Resources Management Association
3
International journal of quality & reliability management
3
International review on public and non-profit marketing
3
Journal of consumer behaviour : an international research review
3
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ECONIS (ZBW)
15
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15
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1
A process-based framework for B-to-B service quality : a practitioner note of management consulting service
Venkateswaran, N.
- In:
Journal of business-to-business marketing
29
(
2022
)
2
,
pp. 211-219
Persistent link: https://www.econbiz.de/10013359020
Saved in:
2
Supplier satisfaction in buyer-supplier relationships : assessment from supplier perspective
Ganguly, Kunal K.
;
Roy, Santanu
- In:
Journal of business-to-business marketing
28
(
2021
)
3
,
pp. 247-264
Persistent link: https://www.econbiz.de/10012802185
Saved in:
3
A study on factors affecting service quality and loyalty intention in mobile banking
Zhou, Qingji
;
Lim, Fong Jie
;
Yu, Han
;
Xu, Gaoqian
;
Ren, …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502613
Saved in:
4
Mediating role of customer forgiveness between perceived justice and satisfaction
Muhammad, Lakhi
;
Gul-E-Rana
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012132151
Saved in:
5
Reversing the dependency-trust relationship in B2C services
Fatima, Johra Kayeser
;
Di Mascio, Rita
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011808444
Saved in:
6
Relationship commitment and value creation in sponsorship relationships
Hessling, Victoria
;
Åsberg, Malin
;
Roxenhall, Tommy
- In:
Journal of business-to-business marketing
25
(
2018
)
2
,
pp. 137-160
Persistent link: https://www.econbiz.de/10011873889
Saved in:
7
Examining the role of store design on consumers' cross-sectional perceptions of retail brand loyalty
Murray, John
;
Elms, Jonathan
;
Teller, Christoph
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 147-156
Persistent link: https://www.econbiz.de/10011743209
Saved in:
8
Online purchase determinants of loyalty : the mediating effect of satisfaction in tourism
Pereira, Hélia Gonçalves
;
Salgueiro, Maria de Fátima
; …
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 279-291
Persistent link: https://www.econbiz.de/10011473227
Saved in:
9
The categories, rules, and demonstrations of guanxi in Chinese society
Chang, En-Chung
;
Chou, Ting-Jui
;
Huang, Chungming
;
Wang, Xun
- In:
Journal of business-to-business marketing
23
(
2016
)
4
,
pp. 311-325
Persistent link: https://www.econbiz.de/10011637124
Saved in:
10
A risk worth taking : perceived risk as moderator of satisfaction, loyalty, and willingness-to-pay premium price
Casidy, Riza
;
Wymer, Walter
- In:
Journal of retailing and consumer services
32
(
2016
),
pp. 189-197
Persistent link: https://www.econbiz.de/10011556648
Saved in:
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