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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Service quality"
~subject:"Social web"
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Search: subject_exact:"Customer relationship management"
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Service quality
Social web
Beziehungsmarketing
306
Relationship marketing
306
Consumer behaviour
165
Konsumentenverhalten
165
Customer satisfaction
96
Kundenzufriedenheit
96
Dienstleistungsqualität
82
Customer integration
37
Kundenintegration
37
Brand management
30
Markenführung
30
Customer service
29
Kundenservice
29
Lieferantenmanagement
29
Supplier relationship management
29
Brand image
27
Customer value
27
Kundenwert
27
Markenimage
27
Salespeople
25
Social Web
25
Verkaufspersonal
25
Beschwerdemanagement
23
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Betriebliche Wertschöpfung
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Brady, Michael K.
4
Grégoire, Yany
4
Kim, Eojina
3
Mattila, Anna S.
3
Sesé, F. Javier
3
Voorhees, Clay M.
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Becker, Jan U.
2
Bilstein, Nicola
2
Gao, Lily
2
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2
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2
Hogreve, Jens
2
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2
Kumar, V.
2
Lee, Seonjeong
2
Lemon, Katherine N.
2
Li, Xiang
2
McColl-Kennedy, Janet R.
2
Melero-Polo, Iguácel
2
Miao, Li
2
Ostrom, Amy L.
2
Spann, Martin
2
Sprott, David E.
2
Walsh, Gianfranco
2
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1
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1
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of service research
Journal of the Academy of Marketing Science
Journal of retailing and consumer services
238
Journal of business research : JBR
197
International journal of hospitality management
124
The journal of services marketing
108
The service industries journal
83
Journal of hospitality marketing & management
64
Industrial marketing management : the international journal for industrial and high-tech firms
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Services marketing quarterly
56
International journal of contemporary hospitality management
52
Journal of service management
52
Journal of service research : JSR
51
Service business
50
Journal of strategic marketing
49
Journal of travel and tourism marketing
47
Cogent business & management
43
International journal of internet marketing and advertising : IJIMA
39
Tourism management : research, policies, practice
39
Marketing intelligence & planning
36
Asia Pacific journal of marketing and logistics
34
The journal of product & brand management
34
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
32
The TQM journal : the international review of organizational improvement
32
International journal of electronic customer relationship management : IJECRM
30
Journal of marketing
30
Psychology & marketing
30
International journal of electronic marketing and retailing : IJEMR
29
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
28
Technological forecasting & social change : an international journal
27
Journal of internet commerce
26
The international journal of bank marketing : IJBM
26
The journal of brand management : an international journal
26
Business horizons
25
International journal of quality and service sciences
24
Journal of air transport management
24
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
24
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ECONIS (ZBW)
103
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1
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
2
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
3
Visual modality of engagement : conceptualization, typology of forms, and outcomes
Azer, Jaylan
;
Blasco-Arcas, Lorena
;
Alexander, Matthew
- In:
Journal of service research
27
(
2024
)
2
,
pp. 231-249
Persistent link: https://www.econbiz.de/10014580426
Saved in:
4
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
5
Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention
Gao, Lily
;
Haan, Evert de
;
Melero-Polo, Iguácel
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
2
,
pp. 334-371
Persistent link: https://www.econbiz.de/10014251177
Saved in:
6
How smart should a service robot be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
7
It takes a village! : customer value co-creation behavior in restaurant social media-based brand community
Song, Jahyun
;
Qu, Hailin
;
Li, Xiang
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
2
,
pp. 327-352
Persistent link: https://www.econbiz.de/10014633506
Saved in:
8
How self-identity and social identity grow environmentally sustainable restaurants' brand communities via social rewards
Jang, Yoon Jung
;
Kim, Eojina
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
3
,
pp. 516-532
Persistent link: https://www.econbiz.de/10014633600
Saved in:
9
Is a robot barista better than a human barista? : a moderating role of type of service providers
Hwang, Jinsoo
;
Kim, Jinkyung Jenny
;
Choe, Ja Young
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 1035-1050
Persistent link: https://www.econbiz.de/10014633831
Saved in:
10
Development and validation of a service captivity scale
Rayburn, Steven W.
;
Makarem, Suzanne C.
;
Mohan, Mayoor
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 414-431
Persistent link: https://www.econbiz.de/10014580520
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