//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Services marketing quarterly"
~subject:"Dienstleistungssektor"
~subject:"United Kingdom"
~type_genre:"Article in journal"
~type_genre:"Handbuch"
~type_genre:"Working Paper"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Mystery shopping"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungssektor
United Kingdom
Dienstleistungsqualität
142
Service quality
142
Customer satisfaction
78
Kundenzufriedenheit
78
Consumer behaviour
65
Konsumentenverhalten
65
Beziehungsmarketing
51
Relationship marketing
51
service quality
21
Service industry
18
Dienstleistungsmarketing
14
Services marketing
14
Brand management
12
Customer service
12
Kundenservice
12
Markenführung
12
Beschwerdemanagement
11
Complaint management
11
customer satisfaction
11
Dienstleistung
10
Services
10
satisfaction
10
Gesundheitsversorgung
9
Health care
9
Higher education institution
9
Hochschule
9
India
9
Indien
9
USA
8
United States
8
loyalty
8
Arbeitszufriedenheit
7
Brand image
7
Customer integration
7
Einzelhandel
7
Job satisfaction
7
Kundenintegration
7
Markenimage
7
Perception
7
more ...
less ...
Online availability
All
Undetermined
13
Type of publication
All
Article
22
Type of publication (narrower categories)
All
Article in journal
Handbuch
Working Paper
Aufsatz in Zeitschrift
22
Case study
1
Fallstudie
1
Language
All
English
22
Author
All
Mangleburg, Tamara
2
Savas-Hall, Selen
2
Utkarsh
2
Bebko, Charlene
1
Bernacchi, Michael
1
Björk, Peter
1
Carter, Leanne
1
Curry, Neil
1
D'Alessandro, Steven
1
El-Bassiouny, Noha
1
Frimpong, Kwabena
1
Fuller, Rachel
1
Gao, Yuhui
1
Gong, Taeshik
1
Gray, David
1
Greene, Henry
1
Hamed, Sara
1
Hultén, Peter
1
Johnson, Lester W.
1
Kesavan, Ram
1
Koku, P. Sergius
1
Koku, Paul Sergius
1
Kunstler, Breanne
1
Lee, Kangcheol
1
Leisen Pollack, Birgit
1
Mascarenhas, Oswald
1
Maurya, Harshit
1
Medhavi, Sanjay
1
Merolli, Mark
1
Moorthi, Y. L. R.
1
Panitz, Eric
1
Pervan, Simon
1
Qi, Qin
1
Rahman, Arafat
1
Ravald, Annika
1
Rew, Dongjun
1
Rho, Taeseok
1
Roy, Subhadip
1
Sciulli, Lisa M.
1
Sheng, Xiaojing
1
more ...
less ...
Published in...
All
Services marketing quarterly
The journal of services marketing
43
The service industries journal
41
Journal of business research : JBR
30
Journal of retailing and consumer services
26
Journal of service management
23
International journal of hospitality management
20
Journal of service research : JSR
20
Journal of service research
19
CHE research paper
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
18
Service business
15
International journal of production economics
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
International journal of services and operations management
13
International journal of contemporary hospitality management
12
International journal of quality & reliability management
12
Discussion paper series / IZA
10
European journal of operational research : EJOR
10
International journal of quality and service sciences
10
Journal of service theory and practice : JSTP
10
Discussion paper / Centre for Economic Policy Research
9
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
9
Journal of the Academy of Marketing Science
9
Journal of marketing management : MM
8
Benchmarking : an international journal ; BIJ
7
Discussion paper
7
Health care management review : HCM review
7
Journal of health organization and management
7
The TQM journal : the international review of organizational improvement
7
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
International journal of services and operations management : IJSOM
6
International journal of services technology and management
6
Journal of hospitality marketing & management
6
Managing service quality : MSQ ; an international journal
6
Psychology & marketing
6
The economic journal : the journal of the Royal Economic Society
6
Working papers / Centre for Market and Public Organisation
6
more ...
less ...
Source
All
ECONIS (ZBW)
22
Showing
1
-
10
of
22
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
2
Really new services : perceived risk and adoption intentions
Savas-Hall, Selen
;
Koku, Paul Sergius
;
Mangleburg, Tamara
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 485-503
Persistent link: https://www.econbiz.de/10013416992
Saved in:
3
Service provider hesitation in credence services : the importance of customer expectations?
Fuller, Rachel
;
Pervan, Simon
;
Kunstler, Breanne
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 504-519
Persistent link: https://www.econbiz.de/10013416993
Saved in:
4
The influence of service brand perceptions and ideals on consumption intentions
Sciulli, Lisa M.
;
Bebko, Charlene
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 38-56
Persistent link: https://www.econbiz.de/10012607282
Saved in:
5
Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun
;
Siguaw, Judy A.
;
Sheng, Xiaojing
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
Saved in:
6
Effects of healthcare service provider's organizational socialization and support on patients' well-being
Rahman, Arafat
;
Björk, Peter
;
Ravald, Annika
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 105-123
Persistent link: https://www.econbiz.de/10012256933
Saved in:
7
Consumers' perception of service newness and its marketing implications
Savas-Hall, Selen
;
Koku, P. Sergius
;
Mangleburg, Tamara
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 35-48
Persistent link: https://www.econbiz.de/10012179200
Saved in:
8
Hospital servicescape design for inpatient wellbeing
Hamed, Sara
;
El-Bassiouny, Noha
;
Ternès, Anabel
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 1-32
Persistent link: https://www.econbiz.de/10012179153
Saved in:
9
Examination of credence and noncredence service advertisement strategies in the United States and India
Utkarsh
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 240-259
Persistent link: https://www.econbiz.de/10011940199
Saved in:
10
Is "proof" the eighth "P" of service? : a conceptual model and propositions
Moorthi, Y. L. R.
;
Roy, Subhadip
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 213-225
Persistent link: https://www.econbiz.de/10011798684
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->