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~person:"Barnes, Donald C."
~subject:"Kundenzufriedenheit"
~subject:"Tourism employees"
~type_genre:"Article in journal"
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Kundenzufriedenheit
Tourism employees
Customer satisfaction
16
Beziehungsmarketing
10
Consumer behaviour
10
Konsumentenverhalten
10
Relationship marketing
10
Customer delight
8
Customer service
6
Dienstleistungsqualität
6
Emotion
6
Kundenservice
6
Service quality
6
Adaptability
3
Arbeitskräfte
3
Arbeitsverhalten
3
Dienstleistungssektor
3
Leistungsmotivation
3
Salespeople
3
Service industry
3
Verkaufspersonal
3
Work behaviour
3
Work engagement
3
Work motivation
3
Workforce
3
Affective commitment
2
Arbeitspsychologie
2
Arbeitszufriedenheit
2
Broaden-and-build theory
2
Career commitment
2
Career development
2
Dienstleistung
2
Employee retention
2
Employees
2
Employees attitudes
2
Frontline employee
2
Job satisfaction
2
Karriereplanung
2
Mitarbeiterbindung
2
Organizational psychology
2
Personality psychology
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Article
16
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Article in journal
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16
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English
16
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Barnes, Donald C.
Han, Heesup
70
Karatepe, Osman M.
38
Mattila, Anna S.
36
Svensson, Göran
33
Wong, IpKin Anthony
27
Prentice, Catherine
26
Gil Saura, Irene
24
Hyun, Sunghyup Sean
24
Prybutok, Victor R.
24
Jang, Soocheong
21
Prayag, Girish
21
Söderlund, Magnus
21
Bilgihan, Anil
20
Shahin, Arash
20
Lee, Choong-Ki
19
Sharma, Piyush
19
Aksoy, Lerzan
18
Evanschitzky, Heiner
17
Keiningham, Timothy
17
Loureiro, Sandra Maria Correia
17
Balaji, M. S.
16
Hsu, Maxwell K.
16
Kim, Wansoo
16
Park, Jungkun
16
Sparks, Beverley
16
Su, LuJun
16
Yi, Youjae
16
Gustafsson, Anders
15
Kim, Woo Gon
15
Law, Chun Hung Roberts
15
Ryu, Kisang
15
Amin, Muslim
14
Assaker, Guy
14
Collier, Joel E.
14
Grégoire, Yany
14
Guchait, Priyanko
14
Gursoy, Dogan
14
McColl-Kennedy, Janet R.
14
Sirgy, M. Joseph
14
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Journal of business research : JBR
4
The journal of services marketing
3
Journal of marketing theory and practice
2
Journal of service theory and practice : JSTP
2
The journal of personal selling & sales management : JPSSM
2
European journal of marketing
1
Journal of marketing theory and practice : JMTP
1
Journal of service research : JSR
1
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ECONIS (ZBW)
16
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10
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16
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1
You can't touch this : driving purchase justification for hedonic online purchases
Krallman, Alexandra
;
Barnes, Donald C.
;
Lastner, Matthew M.
- In:
Journal of business research : JBR
155
(
2023
)
2
,
pp. 1-11
Persistent link: https://www.econbiz.de/10013492781
Saved in:
2
It's not whether you win or lose, it's how you play : customer delight in unpredictable experiential encounters
Barnes, Donald C.
;
Pelletier, Mark J.
;
Collier, Joel E.
; …
- In:
European journal of marketing
56
(
2022
)
8
,
pp. 2216-2249
Persistent link: https://www.econbiz.de/10013457336
Saved in:
3
After-service gifts : evaluating how presence, context and value impact customer satisfaction and customer delight
Barnes, Donald C.
;
Krämer, Tobias
;
Gouthier, Matthias
; …
- In:
Journal of marketing theory and practice : JMTP
29
(
2021
)
3
,
pp. 343-357
Persistent link: https://www.econbiz.de/10012607658
Saved in:
4
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
5
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
6
Delight and the grateful customer : beyond joy and surprise
Ball, Joan
;
Barnes, Donald C.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 250-269
Persistent link: https://www.econbiz.de/10011603069
Saved in:
7
The role of delight in driving repurchase intentions
Meyer, Tracy
;
Barnes, Donald C.
;
Friend, Scott B.
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 61-71
Persistent link: https://www.econbiz.de/10011690136
Saved in:
8
Investigating work engagement in the service environment
Barnes, Donald C.
;
Collier, Joel E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 485-499
Persistent link: https://www.econbiz.de/10010198121
Saved in:
9
Investigating work engagement in the service environment
Barnes, Donald C.
;
Collier, Joel E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 485-499
Persistent link: https://www.econbiz.de/10010198143
Saved in:
10
Self-service delight : exploring the hedonic aspects of self-service
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of business research : JBR
68
(
2015
)
5
,
pp. 986-993
Persistent link: https://www.econbiz.de/10010516639
Saved in:
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