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~person:"Gil Saura, Irene"
~person:"Loureiro, Sandra Maria Correia"
~person:"Quach, Sara"
~subject:"Customer satisfaction"
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Search: "Customer relationship management"
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| 4 applied filters
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Customer satisfaction
Beziehungsmarketing
92
Relationship marketing
92
Consumer behaviour
52
Konsumentenverhalten
52
Kundenzufriedenheit
37
Brand management
36
Markenführung
36
Brand image
30
Markenimage
30
Dienstleistungsqualität
28
Service quality
28
Einzelhandel
20
Retail trade
20
Social Web
13
Social web
13
Brand
12
Markenartikel
12
Internet marketing
11
Online-Marketing
11
Customer value
10
Kundenwert
10
Lieferantenmanagement
10
Supplier relationship management
10
Marketing management
9
Marketingmanagement
9
Customer engagement
8
Customer integration
8
E-commerce
8
Electronic Commerce
8
Kundenintegration
8
Brand loyalty
7
Hotel industry
7
Hotellerie
7
Online retailing
7
Online-Handel
7
Spain
7
Spanien
7
Viral marketing
7
Virales Marketing
7
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22
Free
1
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Article
37
Type of publication (narrower categories)
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Article in journal
37
Aufsatz in Zeitschrift
37
Language
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English
37
Author
All
Gil Saura, Irene
Loureiro, Sandra Maria Correia
Quach, Sara
Han, Heesup
33
Homburg, Christian
22
Mattila, Anna S.
20
Prentice, Catherine
19
Svensson, Göran
19
Aksoy, Lerzan
14
Mittal, Vikas
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Töpfer, Armin
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
Bruhn, Manfred
10
McColl-Kennedy, Janet R.
10
Stauss, Bernd
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Chahal, Hardeep
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
Park, Jungkun
9
Ringle, Christian M.
9
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Published in...
All
Journal of retailing and consumer services
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
International journal of hospitality management
3
Asia Pacific journal of marketing and logistics
2
Services marketing quarterly
2
The international review of retail, distribution and consumer research
2
European retail research
1
International journal of business performance management
1
International journal of wine business research : IJWBR
1
Journal of consumer behaviour
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality marketing & management
1
Journal of industrial and business economics
1
Journal of service management
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
Journal of vacation marketing : an international journal
1
Management decision : MD
1
Service business
1
The journal of brand management : an international journal
1
The journal of product & brand management
1
The journal of services marketing
1
Tourism review : the official journal of the AIEST
1
World review of entrepreneurship, management and sustainable development
1
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ECONIS (ZBW)
37
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1
How to generate economic satisfaction in B2B contexts? : the role of value co-creation and relationship quality
Berenguer Contrí, Gloria
;
Gil Saura, Irene
; …
- In:
Journal of industrial and business economics
51
(
2024
)
1
,
pp. 189-209
Persistent link: https://www.econbiz.de/10014512487
Saved in:
2
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
3
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
4
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
5
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
6
Service integration in omnichannel retailing and its impact on customer experience
Quach, Sara
;
Barari, Mojtaba
;
Moudrý, Dann Vit
;
Quach, Ken
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013169715
Saved in:
7
Customer retention : exploring the effects of relationship layers and perceived indifference
Quach, Sara
- In:
Journal of consumer behaviour
21
(
2022
)
3
,
pp. 543-553
Persistent link: https://www.econbiz.de/10013275507
Saved in:
8
Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness
Itani, Omar S.
;
El-Kassar, Abdul-Nasser
;
Loureiro, …
- In:
International journal of hospitality management
80
(
2019
),
pp. 78-90
Persistent link: https://www.econbiz.de/10012058611
Saved in:
9
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
10
Influence of environmental practices on brand equity, satisfaction and word of mouth
Moise, Mihaela Simona
;
Gil Saura, Irene
;
Šerić, Maja
; …
- In:
The journal of brand management : an international journal
26
(
2019
)
6
,
pp. 646-657
Persistent link: https://www.econbiz.de/10012120864
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