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Relationship marketing
650
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648
Consumer behaviour
409
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409
Service quality
253
Dienstleistungsqualität
252
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213
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142
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Kim, Kyung Hoon
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Gustafsson, Anders
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5
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Oghazi, Pejvak
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Veloutsou, Cleopatra
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Agnihotri, Raj
4
Akter, Shahriar
4
Babin, Barry J.
4
Chen, Qimei
4
Donthu, Naveen
4
Filieri, Raffaele
4
Gupta, Suraksha
4
Mandler, Timo
4
McColl-Kennedy, Janet R.
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Noble, Stephanie M.
4
Prentice, Catherine
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Shams, Poja
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Sharma, Piyush
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Soutar, Geoffrey N.
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Valette-Florence, Pierre
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3
Alden, Dana
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Arnold, Todd J.
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Bartikowski, Boris
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Beatty, Sharon E.
3
Black, Iain
3
Cavusgil, Erin
3
Chang, Woojung
3
De Keyser, Arne
3
Diamantopoulos, Adamantios
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Journal of business research : JBR
Journal of retailing and consumer services
746
International journal of hospitality management
616
SpringerLink / Bücher
495
Industrial marketing management : the international journal for industrial and high-tech firms
473
International journal of production research
459
The service industries journal
420
Business process management journal
354
The journal of services marketing
341
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
297
International journal of contemporary hospitality management
245
The journal of business & industrial marketing
236
Tourism management : research, policies, practice
235
Journal of travel and tourism marketing
213
Journal of hospitality marketing & management
210
International journal of production economics
206
International journal of productivity and quality management : IJPQM
205
Journal of the Academy of Marketing Science
202
Journal of Services Marketing
201
Journal of strategic marketing
195
Working paper / National Bureau of Economic Research, Inc.
195
NBER working paper series
189
The TQM journal : the international review of organizational improvement
188
Services marketing quarterly
187
Auditing : a journal of practice & theory
180
Cogent business & management
178
European journal of operational research : EJOR
177
Journal of service research : JSR
176
International journal of electronic customer relationship management : IJECRM
170
NBER Working Paper
170
Journal of service management
169
International journal of business information systems : IJBIS
163
International journal of quality & reliability management
162
International journal of services and operations management
158
Gabler Edition Wissenschaft
156
Journal of air transport management
155
Service business
154
Asia Pacific journal of marketing and logistics
151
International journal of quality and service sciences
144
Journal of marketing
140
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ECONIS (ZBW)
815
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1
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815
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1
Seniors' perceptions of service features on outbound group package tours
Wang, Kuo-Ching
;
Ma, Ai-ping
;
Hsu, Mei-ting
;
Jao, Po-chen
; …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1021-1027
Persistent link: https://www.econbiz.de/10009755371
Saved in:
2
Understanding service quality in a virtual travel community environment
Elliot, Statia
;
Li, Guoxin
;
Choi, Chris
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1153-1160
Persistent link: https://www.econbiz.de/10009756121
Saved in:
3
Causal recipes for customer loyalty to travel agencies : differences between online and offline customers
Silva, Graça Miranda
;
Gonc̦alves, Helena Martins
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 5512-5518
Persistent link: https://www.econbiz.de/10011590571
Saved in:
4
Website interactivity and brand development of online travel agencies in China : the moderating role of age
Ye, Haobin
;
Barreda, Albert A.
;
Okumus, Fevzi
;
Nusair, …
- In:
Journal of business research : JBR
99
(
2019
),
pp. 382-389
Persistent link: https://www.econbiz.de/10012023665
Saved in:
5
How quality, value, image, and satisfaction create loyalty at a Chinese telecom
Lai, Fujun
;
Griffin, Mitch
;
Babin, Barry J.
- In:
Journal of business research : JBR
62
(
2009
)
10
,
pp. 980-986
Persistent link: https://www.econbiz.de/10003887607
Saved in:
6
Customer satisfaction with service recovery
Gustafsson, Anders
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1220-1222
Persistent link: https://www.econbiz.de/10003897473
Saved in:
7
Social perspectives of e-contact center for loyalty building
Park, Jungkun
;
Chung, HoEun
;
Rutherford, Brian
- In:
Journal of business research : JBR
64
(
2011
)
1
,
pp. 34-38
Persistent link: https://www.econbiz.de/10008806357
Saved in:
8
Perceived controllability and service expectations : influences on customer reactions following service failure
Choi, Sunmee
;
Mattila, Anna S.
- In:
Journal of business research : JBR
61
(
2008
)
1
,
pp. 24-30
Persistent link: https://www.econbiz.de/10003595227
Saved in:
9
How corporate reputation, quality, and value influence online loyalty
Caruana, Albert
;
Ewing, Michael
- In:
Journal of business research : JBR
63
(
2010
)
9/10
,
pp. 1103-1110
Persistent link: https://www.econbiz.de/10008652762
Saved in:
10
The effects of 3rd party consensus information on service expectations and online trust
Benedicktus, Ray L.
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 846-853
Persistent link: https://www.econbiz.de/10009229001
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