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~isPartOf:"Journal of retailing and consumer services"
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An assessment of customer sati...
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Customer satisfaction
422
Kundenzufriedenheit
420
Consumer behaviour
396
Konsumentenverhalten
396
Service quality
332
Dienstleistungsqualität
331
Beziehungsmarketing
304
Relationship marketing
304
Einzelhandel
113
Retail trade
113
Online retailing
86
Online-Handel
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Satisfaction
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Customer service
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Kundenservice
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E-commerce
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Electronic Commerce
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Brand management
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Markenführung
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Viral marketing
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Virales Marketing
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Beschwerdemanagement
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Complaint management
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Emotion
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Customer loyalty
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Confidence
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Customer experience
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Markenimage
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Customer integration
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Kundenintegration
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Internet marketing
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Mobile communications
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Mobilkommunikation
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Online-Marketing
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Prentice, Catherine
12
Söderlund, Magnus
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Park, Jungkun
10
Lombart, Cindy
6
Khan, Imran
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Louis, Didier
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Paul, Justin
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Poncin, Ingrid
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Gong, Taeshik
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Hollebeek, Linda D.
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Hyun, Hyowon
4
Karande, Kiran
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Molinillo, Sebastian
4
Mortimer, Gary
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Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Seger-Guttmann, Tali
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Shehawy, Yasser Moustafa
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Abdelmoety, Ziad Hassan
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Alharthi, Majed
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Anaya-Sánchez, Rafael
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Ashill, Nicholas J.
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Bilgihan, Anil
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Islam, Jamid Ul
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Jebarajakirthy, Charles
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Khajehzadeh, Saman
3
Klaus, Philipp
3
Kuppelwieser, Volker
3
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Journal of retailing and consumer services
International journal of hospitality management
1,347
International journal of contemporary hospitality management
481
Tourism management : research, policies, practice
466
Journal of business research : JBR
451
The service industries journal
420
Journal of hospitality marketing & management
339
Journal of Services Marketing
280
The journal of services marketing
279
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
274
Journal of travel and tourism marketing
269
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
204
NBER working paper series
193
Working paper / National Bureau of Economic Research, Inc.
193
Tourism economics : the business and finance of tourism and recreation
190
Auditing : a journal of practice & theory
177
Tourism management perspectives : TMP
174
NBER Working Paper
173
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
171
Services marketing quarterly
171
Cogent business & management
163
Journal of air transport management
160
Service business
159
International Journal of Contemporary Hospitality Management
157
The TQM journal : the international review of organizational improvement
156
International journal of productivity and quality management : IJPQM
152
International Journal of Bank Marketing
144
Journal of service research : JSR
142
International journal of quality and service sciences
130
European Journal of Marketing
128
Journal of hospitality and tourism insights
128
International journal of quality & reliability management
126
Journal of service management
123
SpringerLink / Bücher
118
International journal of services and operations management
115
Industrial marketing management : the international journal for industrial and high-tech firms
113
Total quality management & business excellence
112
Asia Pacific journal of marketing and logistics
111
Health care management review : HCM review
111
International Journal of Quality & Reliability Management
110
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ECONIS (ZBW)
547
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1
From sustainability to customer loyalty : a case of full service hotels' guests
Chen, Rachel J. C.
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 261-265
Persistent link: https://www.econbiz.de/10010469035
Saved in:
2
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
3
Contactless but loyal customers : the roles of anxiety and sociability in the hotel service context
Li, Mingfei
;
Huang, Shanshan
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209687
Saved in:
4
Modeling customer satisfaction in online hotel booking
Ullah, Irfan
;
Rukh, Gul
;
Zhou, Jin
;
Khan, Farman Ullah
; …
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 100-104
Persistent link: https://www.econbiz.de/10012001286
Saved in:
5
Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty
El-Adly, Mohammed Ismail
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 322-332
Persistent link: https://www.econbiz.de/10012114173
Saved in:
6
Service quality in airport hotel chains through the lens of online reviewers
Moro, Sérgio
;
Lopes, Rui J.
;
Esmerado, Joaquim
; …
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012390003
Saved in:
7
The impact of hotel attributes, well-being perception, and attitudes on brand loyalty : examining the moderating role of COVID-19 pandemic
Kim, Jinkyung Jenny
;
Han, Heesup
;
Ariza-Montes, Antonio
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012648895
Saved in:
8
Revealing customers' satisfaction and preferences through online review analysis : the case of Canary Islands hotels
Ali Ahani
;
Nilashi, Mehrbakhsh
;
Elaheh Yadegaridehkordi
; …
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 331-343
Persistent link: https://www.econbiz.de/10012115150
Saved in:
9
Does justice affect brand advocacy? : online brand advocacy behaviors as a response to hotel customers' justice perceptions
Aksoy, Nilsah Cavdar
;
Yazici, Nihal
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014303156
Saved in:
10
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
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