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~isPartOf:"Journal of retailing and consumer services"
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Subject
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Customer satisfaction
422
Kundenzufriedenheit
420
Consumer behaviour
376
Konsumentenverhalten
376
Beziehungsmarketing
279
Relationship marketing
279
Dienstleistungsqualität
218
Service quality
218
Einzelhandel
102
Retail trade
102
Online retailing
82
Online-Handel
82
Marketing management
79
Marketingmanagement
79
Satisfaction
79
Brand management
56
Markenführung
56
Customer service
50
Kundenservice
50
E-commerce
48
Electronic Commerce
48
Viral marketing
40
Virales Marketing
40
Beschwerdemanagement
33
Brand image
33
Complaint management
33
Markenimage
33
Confidence
32
Customer loyalty
32
Internet marketing
32
Online-Marketing
32
Vertrauen
32
Social Web
30
Social web
30
Emotion
29
Brand
27
Customer experience
27
Loyalty
27
Markenartikel
27
Mobile communications
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519
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Söderlund, Magnus
12
Prentice, Catherine
10
Park, Jungkun
7
Lombart, Cindy
6
Yan, Ruiliang
6
Louis, Didier
5
Mortimer, Gary
5
Park, Eunil
5
Paul, Justin
5
Quach, Sara
5
Cambra-Fierro, Jesús
4
Hollebeek, Linda D.
4
Khan, Imran
4
Poncin, Ingrid
4
Agag, Gomaa
3
Alnawas, Ibrahim
3
Bilgihan, Anil
3
Borges, Adilson
3
Carlson, Jamie
3
Chakraborty, Shibashish
3
Fazal-e-Hasan, Syed
3
Friman, Margareta
3
Han, Heesup
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Karande, Kiran
3
Kim, Min-Seong
3
Ladhari, Riadh
3
Loureiro, Sandra Maria Correia
3
Molinillo, Sebastian
3
Nilashi, Mehrbakhsh
3
Ozuem, Wilson
3
Pei, Zhi
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Samad, Sarminah
3
Sands, Sean
3
Seger-Guttmann, Tali
3
Sharma, Piyush
3
Thaichon, Paramaporn
3
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International Conference on National Brand & Private Label Marketing <1., 2014, Barcelona>
1
Published in...
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Journal of retailing and consumer services
Journal of business research : JBR
692
Discussion paper series / IZA
478
International journal of hospitality management
432
SpringerLink / Bücher
382
Industrial marketing management : the international journal for industrial and high-tech firms
325
The Geneva papers on risk and insurance - issues and practice : an official journal of the Geneva Association
290
Journal of strategic marketing
261
IZA Discussion Paper
258
Zeitschrift für die gesamte Versicherungswissenschaft : Zeitschrift des Deutschen Vereins für Versicherungswissenschaft e.V.
234
Tourism management : research, policies, practice
219
The service industries journal
217
The journal of services marketing
216
Working paper / National Bureau of Economic Research, Inc.
209
Journal of Services Marketing
208
Betriebs-Berater : BB
201
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
199
NBER working paper series
198
Journal of travel and tourism marketing
196
Europäische Hochschulschriften / 5
194
European journal of marketing : EJM
189
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
184
European Journal of Marketing
181
Journal of the Academy of Marketing Science
181
Journal of hospitality marketing & management
176
Cogent business & management
162
International journal of contemporary hospitality management
161
Journal of marketing management : MM
159
NBER Working Paper
157
The journal of business & industrial marketing
157
Journal of marketing
155
The journal of risk and insurance : the journal of the American Risk and Insurance Association
150
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
146
Psychology & marketing
142
Journal of economic behavior & organization : JEBO
138
Asia Pacific journal of marketing and logistics
130
Marketing intelligence & planning
130
International Journal of Bank Marketing
126
Working paper
122
Gabler Edition Wissenschaft
120
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ECONIS (ZBW)
520
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1
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520
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1
Relationship marketing in A B2C context : the moderating role of personality traits
Adjei, Mavis T.
;
Clark, Melissa N.
- In:
Journal of retailing and consumer services
17
(
2010
)
1
,
pp. 73-79
Persistent link: https://www.econbiz.de/10003938077
Saved in:
2
A conceptual framework of the antecedents of
customer
journey
satisfaction
in omnichannel retailing
Tueanrat, Yanika
;
Papagiannidis, Savvas
;
Alamanos, …
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012581885
Saved in:
3
Quality of channel integration and
customer
loyalty in omnichannel retailing : the mediating role of
customer
engagement and relationship program receptiveness
Gao, Mengjia
;
Huang, Lin
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Saved in:
4
Revisiting customers' perception of service quality in fast food restaurants
Namin, Aidin
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 70-81
Persistent link: https://www.econbiz.de/10011628999
Saved in:
5
Understanding the link between
customer
feedback metrics and firm performance
Agag, Gomaa
;
Durrani, Baseer Ali
;
Shehawy, Yasser Moustafa
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014303148
Saved in:
6
Understanding the relationship between marketing analytics,
customer
agility, and
customer
satisfaction
: a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
7
Correlations between external knowledge and the knowledge chain as impacting service quality
Tseng, Shu-mei
- In:
Journal of retailing and consumer services
19
(
2012
)
4
,
pp. 429-437
Persistent link: https://www.econbiz.de/10009571279
Saved in:
8
Revisiting the supermarket in-store
customer
shopping experience
Terblanche, Nic S.
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 48-59
Persistent link: https://www.econbiz.de/10011801738
Saved in:
9
How important is the strategic order of product attribute presentation in the non-life
insurance
market?
Dominique-Ferreira, Sérgio
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 138-144
Persistent link: https://www.econbiz.de/10011629030
Saved in:
10
Whether to offer return-freight
insurance
or open a physical showroom : a strategic analysis of an online retailer's decisions
Liu, Jiqiong
;
Yuan, Rui
;
Feng, Shuai
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014372570
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