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Dienstleistungsqualität
140
Service quality
140
Customer satisfaction
99
Kundenzufriedenheit
99
Consumer behaviour
76
Konsumentenverhalten
76
Beziehungsmarketing
59
Relationship marketing
59
service quality
21
Dienstleistungssektor
20
Service industry
20
Dienstleistungsmarketing
15
Services marketing
15
USA
15
United States
15
satisfaction
15
Brand management
14
Markenführung
14
customer satisfaction
14
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Beschwerdemanagement
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Complaint management
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9
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9
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Health care
9
Job satisfaction
9
Markenimage
9
loyalty
9
Perception
8
Viral marketing
8
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Case study
1
Fallstudie
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English
163
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Gilboa, Shaked
4
Choi, Beom Joon
3
Leisen Pollack, Birgit
3
Shankar, Amit
3
Vilnai-Yavetz, Iris
3
Casidy, Riza
2
Clark, Melissa N.
2
Datta, Biplab
2
Dean, Dwane H.
2
Gamliel, Eyal
2
Greene, Henry
2
Herstein, Ram
2
Jebarajakirthy, Charles
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Kotzé, Theuns
2
Lobo, Antonio
2
Mangleburg, Tamara
2
Mattila, Anna S.
2
Medler-Liraz, Hana
2
Mostert, Pierre
2
Pinar, Musa
2
Prentice, Catherine
2
Quach, Sara
2
Rho, Taeseok
2
Savas-Hall, Selen
2
Seger-Guttmann, Tali
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Sheng, Xiaojing
2
Shin, Hyunju
2
Snell, Lan
2
Suh, Munshik
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Thaichon, Park
2
Utkarsh
2
Wang, Edward Shih-tse
2
White, Lesley
2
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1
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1
Aguirre-Rodriguez, Alexandra
1
Ahmad, Fauziah Sh.
1
Ali, Alisha
1
Amaad, Hafiz
1
Ambrose, Scott C.
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Published in...
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Services marketing quarterly
International journal of hospitality management
546
Journal of retailing and consumer services
540
Journal of business research : JBR
417
The service industries journal
367
Journal of Services Marketing
280
The journal of services marketing
272
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
271
Tourism management : research, policies, practice
222
International journal of contemporary hospitality management
212
Journal of travel and tourism marketing
204
Journal of hospitality marketing & management
195
Working paper / National Bureau of Economic Research, Inc.
185
NBER working paper series
183
Auditing : a journal of practice & theory
176
SpringerLink / Bücher
170
NBER Working Paper
165
Journal of air transport management
158
The TQM journal : the international review of organizational improvement
157
Cogent business & management
151
International Journal of Bank Marketing
144
Journal of service research : JSR
139
Service business
132
European Journal of Marketing
131
International journal of productivity and quality management : IJPQM
131
International Journal of Contemporary Hospitality Management
128
International journal of quality and service sciences
123
Journal of service management
122
International journal of quality & reliability management
121
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
117
International Journal of Quality & Reliability Management
112
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
112
International journal of services and operations management
111
Health care management review : HCM review
109
Industrial marketing management : the international journal for industrial and high-tech firms
109
Total quality management & business excellence
109
Asia Pacific journal of marketing and logistics
103
Quality management journal : QMJ
98
Discussion paper series / IZA
97
Journal of the Academy of Marketing Science
96
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ECONIS (ZBW)
163
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1
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10
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163
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1
The impact of intercultural communication competence on service quality and customer satisfaction
Ihtiyar, Ali
;
Ahmad, Fauziah Sh.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 136-152
Persistent link: https://www.econbiz.de/10011289998
Saved in:
2
The effect of private brands on leveraging service quality and satisfaction
Herstein, Ram
;
Gilboa, Shaked
;
Gamliel, Eyal
- In:
Services marketing quarterly
35
(
2014
)
3
,
pp. 222-235
Persistent link: https://www.econbiz.de/10010401580
Saved in:
3
Are moderators of the customer satisfaction-repurchase intention relationship contingent on the service category? : an exploratory investigation
Leisen Pollack, Birgit
- In:
Services marketing quarterly
36
(
2015
)
4
,
pp. 335-351
Persistent link: https://www.econbiz.de/10011398042
Saved in:
4
The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn
;
Lobo, Antonio
;
Quach, Sara
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
Saved in:
5
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
6
Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun
;
Siguaw, Judy A.
;
Sheng, Xiaojing
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
Saved in:
7
The effects of membership and demographics on consumer satisfaction and loyalty in service organizations
Daughtrey, Clayton L.
;
Vowles, Nicole S.
;
Black, Gregory S.
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 292-308
Persistent link: https://www.econbiz.de/10010208604
Saved in:
8
Value or quality? : differences in airlines' customer satisfaction strategies across national markets
Messner, Wolfgang
- In:
Services marketing quarterly
41
(
2020
)
3
,
pp. 205-235
Persistent link: https://www.econbiz.de/10012256939
Saved in:
9
Receiving, recording, and responding to customer complaints : the effects of formalizing customer complaint handling policies in retail firms
Shooshtari, Nader H.
;
Stan, Simona
;
Clouse, Shawn F.
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 225-239
Persistent link: https://www.econbiz.de/10011940195
Saved in:
10
Managing customer switching behavior in the banking industry
Thaichon, Park
;
Quach, Sara
;
Bavalur, Amulya Sai
;
Nair, …
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 142-154
Persistent link: https://www.econbiz.de/10011756714
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