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Online retail experience and customer satisfaction : the mediating role of last mile delivery

Vakulenko, Yulia; Shams, Poja; Hellström, Daniel; … - In: The international review of retail, distribution and … 29 (2019) 3, pp. 306-320

Persistent link: https://www.econbiz.de/10012209282

Shopping app features : their impact on customer satisfaction and loyalty

Sinemus, Kathrin; Zielke, Stephan; Dobbelstein, Thomas - In: The international review of retail, distribution and … 32 (2022) 4, pp. 423-449

Persistent link: https://www.econbiz.de/10013411673

There is no place like home : home satisfaction and customer satisfaction in online grocery retailing

Singh, Reema; Söderlund, Magnus - In: The international review of retail, distribution and … 32 (2022) 4, pp. 370-387

This study acknowledges that home is a central and valenced place for most people, and therefore it is assumed that (a) the content in people’s general category for home issues can be activated easily, particularly by various home-related stimuli, and that (b) the affective charge of such...

Persistent link: https://www.econbiz.de/10013411667

Role of e-service quality, brand commitment and e-WOM trust on e-WOM intentions of millennials

Jain, Manu; Dixit, Saumya; Shukla, Amit - In: The international review of retail, distribution and … 33 (2023) 1, pp. 23-43

Persistent link: https://www.econbiz.de/10014226377

Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts

Veloso, Cláudia Miranda; Sousa, Bruno - In: The international review of retail, distribution and … 32 (2022) 1, pp. 43-58

Persistent link: https://www.econbiz.de/10012873358

How store attributes impact shoppers' loyalty : do different national cultures follow the same loyalty building process?

Grosso, Monica; Castaldo, Sandro - In: The international review of retail, distribution and … 25 (2015) 5, pp. 503-515

Persistent link: https://www.econbiz.de/10011534155

Customer satisfaction and loyalty in the Kuwaiti retail services market : why are satisfied buyers not always loyal buyers?

Pleshko, Larry P.; Heiens, Richard A. - In: The international review of retail, distribution and … 25 (2015) 1, pp. 55-71

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Disparate satisfaction scores? Consider your customer's country-of-origin : a case study

Seger-Guttmann, Tali; Vilnai-Yavetz, Iris; Rosenbaum, … - In: The international review of retail, distribution and … 27 (2017) 2, pp. 189-206

Persistent link: https://www.econbiz.de/10011704063

The impact of consumer local engagement on local store patronage and customer satisfaction

Skippari, Mika; Nyrhinen, Jussi; Karjaluoto, Heikki - In: The international review of retail, distribution and … 27 (2017) 5, pp. 485-501

Persistent link: https://www.econbiz.de/10011853922

The influence of technology infusion on customers' information disclosure behaviour within the frontline service encounter

Röding, Tobias; Nimmermann, Frederic; Steinmann, Sascha; … - In: The international review of retail, distribution and … 29 (2019) 5, pp. 482-503

Persistent link: https://www.econbiz.de/10012209614

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