Narrow search
Showing 21 - 30 of 35
Cover Image
Uncovering the reasons behind consumers' shift from online to offline shopping
Kim, Hyo-Jeong; Han, Sang Man - In: The journal of services marketing 37 (2023) 9, pp. 1201-1217
Persistent link: https://www.econbiz.de/10014473560
Cover Image
Innovation as a key to strengthen the effect of relationship benefits on loyalty in retailing
Ruiz-Molina, Maria-Eugenia; Gil Saura, Irene; … - In: The journal of services marketing 31 (2017) 2, pp. 131-141
Persistent link: https://www.econbiz.de/10011654602
Cover Image
Service inclusion : the role of disability identity in retail
Dodds, Sarah; Palakshappa, Nitha - In: The journal of services marketing 36 (2022) 2, pp. 143-153
Persistent link: https://www.econbiz.de/10013407413
Cover Image
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah; Rosenbaum, Mark - In: The journal of services marketing 36 (2022) 4, pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Cover Image
SafeCX : a framework for safe customer experience in omnichannel retailing
Rahman, Syed Mahmudur; Carlson, Jamie; Chowdhury, Noman H. - In: The journal of services marketing 36 (2022) 4, pp. 499-529
Persistent link: https://www.econbiz.de/10013407558
Cover Image
In this together : the long-term effect of a collective crisis on the retail and service sector
Ferraro, Carla; Sands, Sean; Schnack, Alexander; Elms, … - In: The journal of services marketing 36 (2022) 4, pp. 550-562
Persistent link: https://www.econbiz.de/10013407562
Cover Image
"There is no place like my mall" : consumer reactions to the absence of mall experiences
Vilnai-Yavetz, Iris; Gilboa, Shaked; Mitchell, Vincent-Wayne - In: The journal of services marketing 36 (2022) 4, pp. 563-583
Persistent link: https://www.econbiz.de/10013407563
Cover Image
Cause for pause in retail service : a respond, reimagine, recover framework
Palakshappa, Nitha; Dodds, Sarah; Bulmer, Sandy - In: The journal of services marketing 36 (2022) 4, pp. 584-596
Persistent link: https://www.econbiz.de/10013407565
Cover Image
Understanding consumer perceptions and attitudes toward smart retail services
Lin, Chen-yu - In: The journal of services marketing 36 (2022) 8, pp. 1015-1030
Persistent link: https://www.econbiz.de/10013410762
Cover Image
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia; Maggioni, Isabella - In: The journal of services marketing 37 (2023) 3, pp. 261-275
Persistent link: https://www.econbiz.de/10014228964