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Ensuring restaurant quality and guests' loyalty : an integrative model based on marketing (7P) approach
Kukanja, Marko; Gomelj Omerzel, Doris; Kodrič, Borut - In: Total quality management & business excellence : an … 28 (2017) 13, pp. 1509-1525
Persistent link: https://www.econbiz.de/10011816957
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The effects of total quality management and organisational learning on business performance : evidence from Taiwanese insurance industries
Lee, Hsu-hua; Lee, Chen-ying - In: Total quality management & business excellence : an … 25 (2014) 9, pp. 1072-1087
Persistent link: https://www.econbiz.de/10010417998
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A framework for analysing higher education performance : students' satisfaction, perceived learning outcomes, and dropout intentions
Duque, Lola C. - In: Total quality management & business excellence : an … 25 (2014) 1, pp. 1-21
Persistent link: https://www.econbiz.de/10010234664
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Developing a decomposed alumni satisfaction model for higher education institutions
Hus, Sheng-Hsun; Wang, Yu-Che; Cheng, Chao-Jih; Chen, Yu-Fan - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 979-996
Persistent link: https://www.econbiz.de/10011687807
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Business excellence : the managerial and value-creation efficiencies of the insurance companies
Mohammad Nourani; Devadason, Evelyn; Kweh, Qian Long; … - In: Total quality management & business excellence : an … 28 (2017) 8, pp. 879-896
Persistent link: https://www.econbiz.de/10011977063
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Rethinking perceived service quality : an alternative to hierarchical and multidimensional models
García, Jose Antonio Martínez; Caro, Laura Martínez - In: Total quality management & business excellence : an … 21 (2010) 1/2, pp. 93-118
Persistent link: https://www.econbiz.de/10003957173
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How can social networking sites help build customer loyalty? : an empirical investigation
Chang, Chun-Ming; Hsu, Meng-Hsiang; Lee, Yi-Jung - In: Total quality management & business excellence : an … 27 (2016) 1/2, pp. 111-123
Persistent link: https://www.econbiz.de/10011555102
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Excellent products or servitisation? : analysing retailers' preference before and after a loyalty programme
Vila-Lopez, Natalia; Kuster-Boluda, Ines - In: Total quality management & business excellence : an … 28 (2017) 12, pp. 1378-1392
Persistent link: https://www.econbiz.de/10011781629
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Factors influencing consumer loyalty towards 3G mobile data service providers : evidence from Ghana
Ofori, Kwame Simpe; Boakye, Kwabena G.; Narteh, Bedman - In: Total quality management & business excellence : an … 29 (2018) 5, pp. 580-598
Persistent link: https://www.econbiz.de/10011854104
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Developing a performance evaluation matrix to enhance the learner satisfaction of an e-learning system
Yu, Chun-Min; Chang, Huo-Tsan; Chen, Kuen-Suan - In: Total quality management & business excellence : an … 29 (2018) 7, pp. 727-745
Persistent link: https://www.econbiz.de/10011883962