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~subject:"Customer satisfaction"
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Customer satisfaction
Corporate social responsibility
36,209
Corporate Social Responsibility
35,169
Relationship marketing
26,449
Beziehungsmarketing
25,774
Social Web
20,863
Social web
20,832
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5,437
Nachhaltigkeit
4,726
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4,697
Brand management
4,625
Markenführung
4,608
Service quality
4,507
Dienstleistungsqualität
4,491
Corporate governance
4,404
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4,382
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22
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21
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Gil Saura, Irene
16
Mittal, Vikas
15
Aksoy, Lerzan
14
Bilgihan, Anil
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Gustafsson, Anders
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Hyun, Sunghyup Sean
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Klaus, Philipp
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Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Bruhn, Manfred
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Jang, Soocheong
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McColl-Kennedy, Janet R.
10
Pérez, Andrea
10
Roberts-Lombard, Mornay
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Töpfer, Armin
10
Casidy, Riza
9
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9
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
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International Conference on Services Management <North Cyprus)>
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Tartu Ülikool
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Walter de Gruyter GmbH & Co. KG
1
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Journal of retailing and consumer services
267
International journal of hospitality management
168
Journal of business research : JBR
160
The journal of services marketing
109
Journal of hospitality marketing & management
70
The service industries journal
69
Journal of travel and tourism marketing
66
Tourism management : research, policies, practice
63
International journal of contemporary hospitality management
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Service business
50
Cogent business & management
49
Services marketing quarterly
46
Journal of service management
44
Journal of service research : JSR
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Journal of strategic marketing
41
Asia Pacific journal of marketing and logistics
40
Industrial marketing management : the international journal for industrial and high-tech firms
39
The journal of business & industrial marketing
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
35
Journal of the Academy of Marketing Science
34
International journal of electronic customer relationship management : IJECRM
33
Psychology & marketing
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic marketing and retailing : IJEMR
30
Journal of hospitality and tourism insights
28
Journal of service research
28
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
26
Total quality management & business excellence
26
Tourism management perspectives : TMP
26
European journal of marketing : EJM
25
International journal of quality and service sciences
25
Journal of retailing
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
Journal of Asian finance, economics and business : JAFEB
23
Journal of marketing
23
Marketing intelligence & planning
22
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ECONIS (ZBW)
5,941
Other ZBW resources
84
EconStor
4
RePEc
4
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1
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1
Investigating the role of customer brand engagement and relationship quality on brand loyalty : an empirical analysis
Nagaraj, Samala
;
Singh, Sapna
- In:
International journal of e-business research : an …
14
(
2018
)
3
,
pp. 34-53
Persistent link: https://www.econbiz.de/10011886502
Saved in:
2
Antecedents and consequences of the process of customer engagement through social media : an integrated conceptual framework
Abdullah
;
Siraj, Sadaf
- In:
International journal of electronic business
14
(
2018
)
1
,
pp. 1-27
Persistent link: https://www.econbiz.de/10011891016
Saved in:
3
Trialogue on Facebook pages of grocery stores : customer engagement or customer enragement?
Peeroo, Swaleha
;
Samy, Martin
;
Jones, Brian
- In:
Journal of marketing communications
25
(
2019
)
8
,
pp. 861-883
Persistent link: https://www.econbiz.de/10012203378
Saved in:
4
The impact of value co-creation behaviour within the social media context
Sleilati, Esther Bassil
;
Sfeir, Cynthia Jabbour
- In:
Asian journal of business and accounting : AJBA
14
(
2021
)
1
,
pp. 33-58
Persistent link: https://www.econbiz.de/10012587270
Saved in:
5
The role of customer brand engagement in social media : conceptualisation, measurement, antecedents and outcomes
Solem, Birgit Andrine Apenes
;
Pedersen, Per Egil
- In:
International journal of internet marketing and …
10
(
2016
)
4
,
pp. 223-254
Persistent link: https://www.econbiz.de/10011688467
Saved in:
6
Antecedents of satisfaction with Facebook in the context of user involvement, privacy, and trust
Sethna, Beheruz N.
;
Hazari, Sunil
;
Talpade, Salil
- In:
Journal of customer behaviour
20
(
2021
)
1/2
,
pp. 95-124
Persistent link: https://www.econbiz.de/10014424076
Saved in:
7
Exploring customer engagement in tourism : construct proposal and antecedents
Romero, Jaime
- In:
Journal of vacation marketing : an international journal
24
(
2018
)
4
,
pp. 293-306
Persistent link: https://www.econbiz.de/10011951593
Saved in:
8
Customer engagement and online reviews
Thakur, Rakhi
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 48-59
Persistent link: https://www.econbiz.de/10011808477
Saved in:
9
Antecedents and an outcome of customer engagement with hotel brand community on Facebook
Touni, Reham
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Ali, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 278-299
Persistent link: https://www.econbiz.de/10012201350
Saved in:
10
Customer psychological empowerment as a critical source of customer engagement
Morrongiello, Caroline
;
N’Goala, Gilles
;
Kreziak, …
- In:
International studies of management and organization
47
(
2017
)
1
,
pp. 61-87
Persistent link: https://www.econbiz.de/10011657590
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