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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Viral marketing
4,854
Virales Marketing
4,852
Language
4,130
Sprache
4,092
Consumer behaviour
2,928
Konsumentenverhalten
2,913
Social Web
2,245
Social web
2,245
Online-Marketing
1,763
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1,759
Mehrsprachigkeit
1,044
Multilingualism
979
Online retailing
901
Online-Handel
901
Beziehungsmarketing
742
Relationship marketing
742
Customer satisfaction
699
Kundenzufriedenheit
689
Kommunikation
548
Migranten
530
Migrants
520
Communication
514
Service quality
500
language
500
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497
Linguistik
497
E-commerce
490
USA
486
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Brand image
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United States
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Markenimage
463
Brand management
458
Markenführung
456
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Theorie
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Van Vaerenbergh, Yves
5
Balaji, M. S.
4
Holmqvist, Jonas
4
Lu, Susan Feng
4
Mattila, Anna S.
4
Bilgihan, Anil
3
Borghi, Matteo
3
Han, Heesup
3
Harris, Lloyd C.
3
Hsu, Maxwell K.
3
Kim, Jong Min
3
Lassar, Walfried M.
3
Liu, Chih-Hsing
3
Lu, Lu
3
Mariani, Marcello M.
3
Roy, Sanjit
3
Rui, Huaxia
3
Sharma, Piyush
3
Sparks, Beverley
3
Sreejesh, S.
3
Sukhu, Anupama
3
Ye, Qiang
3
Zhang, Tingting
3
Aakash, Aakash
2
Aggarwal, Anu Gupta
2
Alkire, Linda
2
Anusree, M. R.
2
Bouvain, Petra
2
Bradley, Graham L.
2
Bujisic, Milos
2
Caillier, James Gerard
2
Camilleri, Mark Anthony
2
Carlson, Jamie
2
Carrera, Clara
2
Casidy, Riza
2
Cervera-Taulet, Amparo
2
Chang, Hsin Hsin
2
Chaniotakis, Ioannis E.
2
Christ-Brendemühl, Sonja
2
Cobanoglu, Cihan
2
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International journal of hospitality management
34
Journal of business research : JBR
30
Journal of retailing and consumer services
30
The journal of services marketing
24
Journal of hospitality marketing & management
15
Journal of travel and tourism marketing
15
International journal of contemporary hospitality management
14
Tourism management : research, policies, practice
9
Psychology & marketing
8
Service business
8
Cogent business & management
7
Journal of service management
7
Services marketing quarterly
7
The TQM journal : the international review of organizational improvement
6
European journal of marketing : EJM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
The service industries journal
5
International journal of pharmaceutical and healthcare marketing : IJPHM
4
International journal of services and operations management
4
International journal of sport management and marketing : IJSMM
4
Journal of strategic marketing
4
Managing service quality : MSQ ; an international journal
4
The Cornell hospitality quarterly
4
Asia Pacific journal of marketing and logistics
3
Health marketing quarterly
3
International journal of services, economics and management
3
Journal of financial services marketing : JFSM
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Journal of service research
3
Journal of service research : JSR
3
Journal of service theory and practice
3
Journal of service theory and practice : JSTP
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Journal of vacation marketing : an international journal
3
Marketing intelligence & planning
3
The international journal of bank marketing : IJBM
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Australasian marketing journal
2
Faculty & research / Insead : working paper series
2
Higher-order factorization machines : implementation, application, and comparison of a state-of-the-art recommender approach
2
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ECONIS (ZBW)
491
Showing
1
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10
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491
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1
Examining the relationship between
language
divergence and word-of-mouth intentions
Van Vaerenbergh, Yves
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
67
(
2014
)
8
,
pp. 1601-1608
Persistent link: https://www.econbiz.de/10010379257
Saved in:
2
Language
discordance and technological facilitation in health care service encounters : a contrastive experiment
De Wilde, July
;
Praet, Ellen van
;
Van Vaerenbergh, Yves
- In:
Technology mediated service encounters
,
(pp. 17-43)
.
2019
Persistent link: https://www.econbiz.de/10012057340
Saved in:
3
"How may I help you?" : says a robot : examining
language
styles in the service encounter
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
Saved in:
4
Employee, branch, and brand switching : the role of linguistic choice, use and adaptation
Zolfagharian, Mohammadali
;
Hasan, Fuad
;
Iyer, Pramod
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 452-470
Persistent link: https://www.econbiz.de/10011742747
Saved in:
5
Service encounter value and online engagement behaviors
Zhang, Tingting
;
Zhang, Pei
;
Lu, Lu
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012241352
Saved in:
6
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
7
The impact of
language
proficiency on airline service satisfaction
Messner, Wolfgang
- In:
Journal of travel and tourism marketing
37
(
2020
)
2
,
pp. 169-184
Persistent link: https://www.econbiz.de/10012289314
Saved in:
8
Speak my
language
or look like me? -
Language
and ethnicity in bilingual customer service recovery
Azab, Carol
;
Clark, Terry
- In:
Journal of business research : JBR
72
(
2017
),
pp. 57-68
Persistent link: https://www.econbiz.de/10011645477
Saved in:
9
The linguistic servicescape : speaking their
language
may not be enough
Touchstone, Ellen E.
;
Koslow, Scott
;
Shamdasani, Prem N.
; …
- In:
Journal of business research : JBR
72
(
2017
),
pp. 147-157
Persistent link: https://www.econbiz.de/10011645555
Saved in:
10
Does
language
shape the mind? : linguistic fluency and perception of service quality
Kim, Jong Min
;
Park, Sungjun
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 53-64
Persistent link: https://www.econbiz.de/10013542893
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