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A value perspective on online review platforms : profiling preference structures of online shops and traditional companies

König, Tatjana Maria; Hein, Nika; Nimsgern, Vivien - In: Journal of business research : JBR 145 (2022), pp. 387-401

Persistent link: https://www.econbiz.de/10013197914

The effects of the format of two-sided online reviews : a linguistic perspective

Lu, Shouwang; Qiu, Lingyun; Wang, KanLiang - In: Information & management : the internat. journal of … 58 (2021) 8, pp. 1-12

Persistent link: https://www.econbiz.de/10013192049

In eWOM we trust : using naïve theories to understand consumer trust in a complex eWOM marketspace

Pyle, Martin A.; Smith, Andrew N.; Chevtchouk, Yanina - In: Journal of business research : JBR 122 (2021), pp. 145-158

Persistent link: https://www.econbiz.de/10012420352

Examining the trade-off between compensation and promptness in eWOM-triggered service recovery : a restorative justice perspective

Liu, Hongfei; Jayawardhena, Chanaka; Dibb, Sally; … - In: Tourism management : research, policies, practice 75 (2019), pp. 381-392

Persistent link: https://www.econbiz.de/10012063617

This product works well (for me) : the impact of first-person singular pronouns on online review helpfulness

Wang, Fang; Karimi, Sahar - In: Journal of business research : JBR 104 (2019), pp. 283-294

Persistent link: https://www.econbiz.de/10012105029

Cutting through the online review jungle : investigating selective eWOM processing

Gottschalk, Sabrina Alexandra; Mafael, Alexander - In: Journal of interactive marketing : a quarterly … 37 (2017), pp. 89-104

Persistent link: https://www.econbiz.de/10011658365

Do expectations towards Thai hospitality differ? The views of English vs Chinese speaking travelers

Sann, Raksmey; Lai, Pei-Chun - In: International Journal of Culture, Tourism and … 15 (2020) 1, pp. 43-58

English-speaking travelers adopt when making hotel reviews on TripAdvisor. Design/methodology/approach A dual analysis was … conducted on 800 online reviews for eight hotel brands. The brands, which are currently operating in Bangkok City, are …), the ratings offered by the English-speaking guests were higher than the Chinese-speaking travelers. Based on the …

Persistent link: https://www.econbiz.de/10014768389

"If you loved our product" : do conditional review requests harm retailer loyalty?

Koukova, Nevena T.; Wang, Rebecca Jen-Hui; Isaac, Mathew S. - In: Journal of retailing 99 (2023) 1, pp. 85-101

Persistent link: https://www.econbiz.de/10014283363

Hospitality and tourism online reviews : recent trends and future directions

Schuckert, Markus; Liu, Xianwei; Law, Chun Hung Roberts - In: Journal of travel and tourism marketing 32 (2015) 5/6, pp. 608-621

Persistent link: https://www.econbiz.de/10011386932

Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry

Bai, Yanzhuang; Li, Tingwu; Zheng, Chundong - In: Journal of retailing and consumer services 64 (2022), pp. 1-12

Persistent link: https://www.econbiz.de/10013209529

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