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~subject:"Service quality"
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Service quality
Viral marketing
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International journal of hospitality management
34
Journal of retailing and consumer services
31
Journal of business research : JBR
30
The journal of services marketing
24
Journal of hospitality marketing & management
15
Journal of travel and tourism marketing
15
International journal of contemporary hospitality management
14
Tourism management : research, policies, practice
9
Psychology & marketing
8
Service business
8
Cogent business & management
7
Journal of service management
7
Services marketing quarterly
7
The TQM journal : the international review of organizational improvement
6
European journal of marketing : EJM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
The service industries journal
5
International journal of pharmaceutical and healthcare marketing : IJPHM
4
International journal of services and operations management
4
International journal of sport management and marketing : IJSMM
4
Journal of Services Marketing
4
Journal of strategic marketing
4
Managing service quality : MSQ ; an international journal
4
The Cornell hospitality quarterly
4
Asia Pacific journal of marketing and logistics
3
Health marketing quarterly
3
International journal of services, economics and management
3
Journal of financial services marketing : JFSM
3
Journal of hospitality and tourism insights
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Journal of service research
3
Journal of service research : JSR
3
Journal of service theory and practice
3
Journal of service theory and practice : JSTP
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Journal of vacation marketing : an international journal
3
Marketing intelligence & planning
3
The international journal of bank marketing : IJBM
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Australasian marketing journal
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ECONIS (ZBW)
496
Other ZBW resources
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1
Examining the relationship between
language
divergence and word-of-mouth intentions
Van Vaerenbergh, Yves
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
67
(
2014
)
8
,
pp. 1601-1608
Persistent link: https://www.econbiz.de/10010379257
Saved in:
2
Language
discordance and technological facilitation in health care service encounters : a contrastive experiment
De Wilde, July
;
Praet, Ellen van
;
Van Vaerenbergh, Yves
- In:
Technology mediated service encounters
,
(pp. 17-43)
.
2019
Persistent link: https://www.econbiz.de/10012057340
Saved in:
3
"How may I help you?" : says a robot : examining
language
styles in the service encounter
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
Saved in:
4
Employee, branch, and brand switching : the role of linguistic choice, use and adaptation
Zolfagharian, Mohammadali
;
Hasan, Fuad
;
Iyer, Pramod
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 452-470
Persistent link: https://www.econbiz.de/10011742747
Saved in:
5
Service encounter value and online engagement behaviors
Zhang, Tingting
;
Zhang, Pei
;
Lu, Lu
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012241352
Saved in:
6
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
7
The impact of
language
proficiency on airline service satisfaction
Messner, Wolfgang
- In:
Journal of travel and tourism marketing
37
(
2020
)
2
,
pp. 169-184
Persistent link: https://www.econbiz.de/10012289314
Saved in:
8
Speak my
language
or look like me? -
Language
and ethnicity in bilingual customer service recovery
Azab, Carol
;
Clark, Terry
- In:
Journal of business research : JBR
72
(
2017
),
pp. 57-68
Persistent link: https://www.econbiz.de/10011645477
Saved in:
9
The linguistic servicescape : speaking their
language
may not be enough
Touchstone, Ellen E.
;
Koslow, Scott
;
Shamdasani, Prem N.
; …
- In:
Journal of business research : JBR
72
(
2017
),
pp. 147-157
Persistent link: https://www.econbiz.de/10011645555
Saved in:
10
Does
language
shape the mind? : linguistic fluency and perception of service quality
Kim, Jong Min
;
Park, Sungjun
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 53-64
Persistent link: https://www.econbiz.de/10013542893
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