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Who stays, who walks, and why...
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Service quality
Consumer behaviour
32
Dienstleistungsqualität
32
Konsumentenverhalten
32
Beziehungsmarketing
31
Relationship marketing
31
Customer satisfaction
25
Gambling
25
Glücksspiel
25
Kundenzufriedenheit
25
Intelligence
16
Intelligenz
16
Emotion
10
Brand management
9
Emotional intelligence
9
Markenführung
9
Artificial intelligence
8
Casinos
8
Customer engagement
8
Künstliche Intelligenz
8
Arbeitsleistung
7
Brand image
7
Customer loyalty
7
Job performance
7
Markenimage
7
Southeast Asia
6
Südostasien
6
Tourism industry
6
Tourismuswirtschaft
6
COVID-19
5
Customer integration
5
Customer service
5
Hotel industry
5
Hotellerie
5
Kundenintegration
5
Kundenservice
5
Macau
5
Arbeitskräfte
4
Arbeitszufriedenheit
4
Burnout
4
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English
33
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Prentice, Catherine
33
Wong, IpKin Anthony
6
Wang, Xuequn
5
King, Brian
3
Loureiro, Sandra Maria Correia
3
Dominique-Ferreira, Sergio
2
Nguyen Tuyet-Mai
2
Woodside, Arch G.
2
Dong, Shi Yong
1
Ferreira, Andreia
1
He, Wei
1
Hsiao, Aaron
1
Ji, Chunli
1
Kadan, Mariam
1
Lam, Desmond
1
Larsen, Anders
1
Li, Kefang
1
Liu, Matthew Tingchi
1
Lobo, Antonio
1
Lopes, Sergio Dominique
1
Ma, Erdan
1
Moyle, Brent
1
Ohtsuka, Keis
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Ou, Juanjuan
1
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1
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1
Quach, Sara
1
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1
Tuguinay, Jovanie A.
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Journal of retailing and consumer services
11
International journal of hospitality management
5
Journal of business research : JBR
3
Journal of hospitality marketing & management
3
International journal of contemporary hospitality management
2
Psychology & marketing
2
Services marketing quarterly
2
International Journal of Contemporary Hospitality Management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of strategic marketing
1
Journal of vacation marketing
1
The journal of business & industrial marketing
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ECONIS (ZBW)
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Service quality perceptions and customer loyalty in casinos
Prentice, Catherine
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10009722507
Saved in:
2
Who stays, who walks, and why in high-intensity service contexts
Prentice, Catherine
- In:
Journal of business research : JBR
67
(
2014
)
4
,
pp. 608-614
Persistent link: https://www.econbiz.de/10010363447
Saved in:
3
Attitudinal and behavioral loyalty amongst casino players in Macau
Prentice, Catherine
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 309-321
Persistent link: https://www.econbiz.de/10010208598
Saved in:
4
Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
5
Linking internal service quality and casino dealer performance
Prentice, Catherine
- In:
Journal of hospitality marketing & management
27
(
2018
)
6
,
pp. 733-753
Persistent link: https://www.econbiz.de/10011920095
Saved in:
6
Revisiting problem gamblers' harsh gaze on casino services : applying complexity theory to identify exceptional customers
Woodside, Arch G.
;
Prentice, Catherine
;
Larsen, Anders
- In:
Psychology & marketing
32
(
2015
)
1
,
pp. 65-77
Persistent link: https://www.econbiz.de/10011287634
Saved in:
7
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
8
Emotional intelligence and adaptability : service encounters between casino hosts and premium players
Prentice, Catherine
;
King, Brian
- In:
International journal of hospitality management
32
(
2013
),
pp. 287-294
Persistent link: https://www.econbiz.de/10009718334
Saved in:
9
Impacts of personality, emotional intelligence and adaptiveness on service performance of casino hosts : a hierarchical approach
Prentice, Catherine
;
King, Brian
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1637-1643
Persistent link: https://www.econbiz.de/10009757003
Saved in:
10
Problem gamblers' harsh gaze on casino services
Prentice, Catherine
;
Woodside, Arch G.
- In:
Psychology & marketing
30
(
2013
)
12
,
pp. 1108-1123
Persistent link: https://www.econbiz.de/10010232490
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