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Service quality in automated t...
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service quality
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75
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55
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54
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54
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53
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52
Straume, Odd Rune
52
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49
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48
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47
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45
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44
Görg, Holger
44
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43
Han, Heesup
42
Danquah, Michael
41
Diao, Xinshen
41
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41
Mattila, Anna S.
40
Adomako, Samuel
39
Ewusi, Kodwo
39
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39
Quartey, Peter
38
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37
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36
Steel, William F.
36
Gravelle, Hugh
35
Narteh, Bedman
34
Osei-Akoto, Isaac
34
Abdulai, Awudu
33
Prentice, Catherine
33
Koomson, Isaac
32
Woodruff, Christopher
32
Awunyo-Vitor, Dadson
31
Blankson, Charles
31
Osei, Kofi A.
31
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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The journal of services marketing
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Auditing : a journal of practice & theory
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International journal of contemporary hospitality management
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Services marketing quarterly
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Journal of air transport management
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Journal of hospitality marketing & management
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Journal of Services Marketing
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International journal of quality & reliability management
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The international journal of bank marketing : IJBM
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International journal of quality and service sciences
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World Bank E-Library Archive
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Service business
111
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
108
Cogent economics & finance
107
International journal of services and operations management
107
Health care management review : HCM review
106
Journal of service research : JSR
104
Total quality management & business excellence
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Journal of service management
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The accounting review : a publication of the American Accounting Association
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Quality management journal : QMJ
92
Economics of education review
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IFPRI discussion paper
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Journal of African business
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
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1
Electronic banking service quality : perception of customers in the Greater Accra Region of
Ghana
Tetteh, Joseph Emmanuel
- In:
Journal of internet commerce
21
(
2022
)
1
,
pp. 104-131
Persistent link: https://www.econbiz.de/10012801988
Saved in:
2
Perceived service quality and satisfaction of self-service technology : the case of automated teller machines
Narteh, Bedman
- In:
International journal of quality & reliability management
32
(
2015
)
4
,
pp. 361-380
Persistent link: https://www.econbiz.de/10011305182
Saved in:
3
Key determinant factors for retail bank switching in
Ghana
Narteh, Bedman
- In:
International journal of emerging markets
8
(
2013
)
4
,
pp. 409-427
Persistent link: https://www.econbiz.de/10010364232
Saved in:
4
Monitoring the quality of services in electronic banking
Jovovic, Radislav
;
Lekic, Elvis
;
Jovovic, Miroslav
- In:
Journal of central banking theory and practice
5
(
2016
)
3
,
pp. 99-119
Persistent link: https://www.econbiz.de/10011650082
Saved in:
5
Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
;
Agarwal, Sonal
- In:
International journal of productivity and quality …
14
(
2014
)
4
,
pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
Saved in:
6
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
7
An empirical study of customer satisfaction towards bank payment card service quality in Ho Chi Minh banking branches
Nhu Ty Nguyen
;
Tran Thanh Tuyen
;
Wang, Chia Nan
- In:
International journal of economics and finance
6
(
2014
)
5
,
pp. 170-181
Persistent link: https://www.econbiz.de/10010363486
Saved in:
8
A scale for measuring Internet banking service quality : literature review and validation with Indian public sector banks
Kundu, Sukanya
;
Datta, Saroj Kumar
- In:
Journal of electronic commerce in organizations : the …
12
(
2014
)
3
,
pp. 12-39
Persistent link: https://www.econbiz.de/10010469923
Saved in:
9
Analysing relationship among service quality, satisfaction and loyalty in internet banking : a study from India
Mishra, Sita
- In:
International journal of electronic finance : IJEF
8
(
2014
)
1
,
pp. 57-73
Persistent link: https://www.econbiz.de/10010499839
Saved in:
10
Customer-perceived internet banking service quality : a study in national capital region of India
Singh, Shamsher
- In:
International journal of financial services management …
7
(
2014
)
2
,
pp. 113-138
Persistent link: https://www.econbiz.de/10010483837
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