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Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang; Li, Tingwu; Zheng, Chundong - In: Journal of retailing and consumer services 64 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
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Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty
El-Adly, Mohammed Ismail - In: Journal of retailing and consumer services 50 (2019), pp. 322-332
Persistent link: https://www.econbiz.de/10012114173
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Customers who misbehave : identifying restaurant guests "acting out" via asymmetric case models
Chaouali, Walid; Hammami, Samiha Mjahed; Veríssimo, … - In: Journal of retailing and consumer services 66 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013209631
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From sustainability to customer loyalty : a case of full service hotels' guests
Chen, Rachel J. C. - In: Journal of retailing and consumer services 22 (2015), pp. 261-265
Persistent link: https://www.econbiz.de/10010469035
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Contactless but loyal customers : the roles of anxiety and sociability in the hotel service context
Li, Mingfei; Huang, Shanshan - In: Journal of retailing and consumer services 66 (2022), pp. 1-8
Persistent link: https://www.econbiz.de/10013209687
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The impact of hotel attributes, well-being perception, and attitudes on brand loyalty : examining the moderating role of COVID-19 pandemic
Kim, Jinkyung Jenny; Han, Heesup; Ariza-Montes, Antonio - In: Journal of retailing and consumer services 62 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012648895
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Modeling customer satisfaction in online hotel booking
Ullah, Irfan; Rukh, Gul; Zhou, Jin; Khan, Farman Ullah; … - In: Journal of retailing and consumer services 48 (2019), pp. 100-104
Persistent link: https://www.econbiz.de/10012001286
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Revealing customers' satisfaction and preferences through online review analysis : the case of Canary Islands hotels
Ali Ahani; Nilashi, Mehrbakhsh; Elaheh Yadegaridehkordi; … - In: Journal of retailing and consumer services 51 (2019), pp. 331-343
Persistent link: https://www.econbiz.de/10012115150
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Service quality in airport hotel chains through the lens of online reviewers
Moro, Sérgio; Lopes, Rui J.; Esmerado, Joaquim; … - In: Journal of retailing and consumer services 56 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012390003
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Does justice affect brand advocacy? : online brand advocacy behaviors as a response to hotel customers' justice perceptions
Aksoy, Nilsah Cavdar; Yazici, Nihal - In: Journal of retailing and consumer services 73 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014303156