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~isPartOf:"Journal of retailing and consumer services"
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Customer satisfaction
424
Kundenzufriedenheit
422
Consumer behaviour
329
Konsumentenverhalten
329
Beziehungsmarketing
259
Relationship marketing
259
Dienstleistungsqualität
218
Service quality
218
Einzelhandel
85
Retail trade
85
Online retailing
81
Online-Handel
81
Satisfaction
62
Customer service
48
Kundenservice
48
E-commerce
47
Electronic Commerce
47
Viral marketing
39
Virales Marketing
39
Brand management
37
Markenführung
37
Beschwerdemanagement
33
Complaint management
33
Confidence
32
Customer loyalty
32
Vertrauen
32
Internet marketing
29
Online-Marketing
29
Brand image
28
Markenimage
28
Customer experience
27
Social Web
27
Social web
27
Loyalty
26
Emotion
25
Mobile communications
24
Mobilkommunikation
24
Customer integration
22
Kundenintegration
22
Customer retention
21
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Söderlund, Magnus
12
Prentice, Catherine
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Park, Jungkun
7
Lombart, Cindy
6
Louis, Didier
5
Park, Eunil
5
Agag, Gomaa
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Cambra-Fierro, Jesús
4
Khan, Imran
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Mortimer, Gary
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Poncin, Ingrid
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Quach, Sara
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Shehawy, Yasser Moustafa
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Abdelmoety, Ziad Hassan
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Alharthi, Majed
3
Alnawas, Ibrahim
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Bilgihan, Anil
3
Borges, Adilson
3
Chakraborty, Shibashish
3
Fazal-e-Hasan, Syed
3
Friman, Margareta
3
Hollebeek, Linda D.
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Karande, Kiran
3
Molinillo, Sebastian
3
Nilashi, Mehrbakhsh
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Paul, Justin
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Prybutok, Victor R.
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Rokonuzzaman, Md
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Samad, Sarminah
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Seger-Guttmann, Tali
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Abumalloh, Rabab Ali
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Aguilar-Illescas, Rocío
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Alamoudi, Hawazen O.
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Anaya-Sánchez, Rafael
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Andersson, Pernille K.
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Antwi, Collins Opoku
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Arndt, Aaron D.
2
Asante, Daniel
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Journal of retailing and consumer services
International journal of hospitality management
1,216
Ekonomski pregled
472
Tourism management : research, policies, practice
445
International journal of contemporary hospitality management
435
Journal of business research : JBR
350
Journal of hospitality marketing & management
313
Journal of travel and tourism marketing
249
The service industries journal
241
The journal of services marketing
200
Tourism economics : the business and finance of tourism and recreation
199
Journal of Services Marketing
185
Ekonomija : časopis za ekonomsku teoriju i politiku
183
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
183
Economic research
182
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
181
Tourism management perspectives : TMP
177
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
174
Privredna kretanja i ekonomska politika
134
Journal of hospitality and tourism insights
122
European Journal of Marketing
116
Cogent business & management
115
International Journal of Contemporary Hospitality Management
115
Service business
114
Services marketing quarterly
108
Zbornik radova Ekonomskog Fakulteta u Rijeci : časopis za ekonomsku teoriju i praksu
108
International Journal of Bank Marketing
106
Revija za socijalnu politiku
105
Tourism analysis : an interdisciplinary tourism & hospitality journal
105
Asia Pacific journal of marketing and logistics
92
Journal of service research : JSR
92
Journal of air transport management
90
The TQM journal : the international review of organizational improvement
90
International journal of productivity and quality management : IJPQM
89
Psychology & marketing
88
Zagreb international review of economics & business
84
Journal of revenue and pricing management
82
Croatian economic survey
81
SpringerLink / Bücher
80
Tourism and hospitality research : the surrey quarterly review
77
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ECONIS (ZBW)
439
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1
How in-store educational and entertaining events influence shopper satisfaction
Sands, Sean
;
Oppewal, Harmen
;
Beverland, Michael
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 9-20
Persistent link: https://www.econbiz.de/10010503939
Saved in:
2
From sustainability to customer loyalty : a case of full service hotels' guests
Chen, Rachel J. C.
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 261-265
Persistent link: https://www.econbiz.de/10010469035
Saved in:
3
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
4
Contactless but loyal customers : the roles of anxiety and sociability in the hotel service context
Li, Mingfei
;
Huang, Shanshan
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209687
Saved in:
5
The impact of hotel attributes, well-being perception, and attitudes on brand loyalty : examining the moderating role of COVID-19 pandemic
Kim, Jinkyung Jenny
;
Han, Heesup
;
Ariza-Montes, Antonio
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012648895
Saved in:
6
Modeling customer satisfaction in online hotel booking
Ullah, Irfan
;
Rukh, Gul
;
Zhou, Jin
;
Khan, Farman Ullah
; …
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 100-104
Persistent link: https://www.econbiz.de/10012001286
Saved in:
7
Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty
El-Adly, Mohammed Ismail
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 322-332
Persistent link: https://www.econbiz.de/10012114173
Saved in:
8
Revealing customers' satisfaction and preferences through online review analysis : the case of Canary Islands hotels
Ali Ahani
;
Nilashi, Mehrbakhsh
;
Elaheh Yadegaridehkordi
; …
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 331-343
Persistent link: https://www.econbiz.de/10012115150
Saved in:
9
Service quality in airport hotel chains through the lens of online reviewers
Moro, Sérgio
;
Lopes, Rui J.
;
Esmerado, Joaquim
; …
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012390003
Saved in:
10
Does justice affect brand advocacy? : online brand advocacy behaviors as a response to hotel customers' justice perceptions
Aksoy, Nilsah Cavdar
;
Yazici, Nihal
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014303156
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