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~subject:"Relationship marketing"
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Relationship marketing
Consumer behaviour
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10
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10
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Finsterwalder, Jörg
8
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7
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1
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1
Chiummo, Gabriel R.
1
Crawford, Fraser Robert Liam
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1
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1
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Huang, Yuying
1
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Kuppelwieser, Volker G.
1
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1
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Journal of retailing and consumer services
6
Journal of business research : JBR
3
The journal of services marketing
2
Journal of customer behaviour
1
Journal of strategic marketing
1
Kundenbeziehungen im Dienstleistungsbereich
1
Proceedings / First International Symposium on Services Science (ISSS'09) : March 23 - 25, 2009, Leipzig, Germany ; [part of the multiconference SABRE]
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ECONIS (ZBW)
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A 360-degree view of actor engagement in service co-creation
Finsterwalder, Jörg
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 276-278
Persistent link: https://www.econbiz.de/10011801984
Saved in:
2
Group service experiences : dynamics and implications of a silmultaneous multi-customer integration in the co-creation process
Finsterwalder, Jörg
- In:
Proceedings / First International Symposium on Services …
,
(pp. 241-256)
.
2009
Persistent link: https://www.econbiz.de/10003862624
Saved in:
3
The concept of near money in loyalty programmes
Chan, May
;
Kemp, Simon
;
Finsterwalder, Jörg
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 246-255
Persistent link: https://www.econbiz.de/10011528690
Saved in:
4
Developing a film-based service experience blueprinting technique
Pöppel, Jürgen
;
Finsterwalder, Jörg
;
Laycock, Rebecca A.
- In:
Journal of business research : JBR
85
(
2018
),
pp. 459-466
Persistent link: https://www.econbiz.de/10011815618
Saved in:
5
Transformation von Kundenbeziehungen : Ansätze für das Mengenkundengeschäft von Dienstleistungsunternehmen
Finsterwalder, Jörg
-
2002
Persistent link: https://www.econbiz.de/10001711281
Saved in:
6
Kundenausgrenzung: Umgang mit unerwünschten Dienstleistungskunden
Tomczak, Torsten
;
Reinecke, Sven
;
Finsterwalder, Jörg
- In:
Kundenbeziehungen im Dienstleistungsbereich
,
(pp. 399-421)
.
2000
Persistent link: https://www.econbiz.de/10001497664
Saved in:
7
Co-creation by engaging beyond oneself : the influence of task contribution on perceived customer-to-customer social interaction during a group service encounter
Finsterwalder, Jörg
;
Kupplerwieser, Volker G.
- In:
Journal of strategic marketing
19
(
2011
)
7
,
pp. 607-618
Persistent link: https://www.econbiz.de/10009533067
Saved in:
8
Online student engagement and place attachment to campus in the new service marketplace : an exploratory study
Huang, Yuying
;
Finsterwalder, Jörg
;
Chen, Ning
; …
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 597-611
Persistent link: https://www.econbiz.de/10013407570
Saved in:
9
Exploring the influence of customers' time horizon perspectives on the satisfaction-loyalty link
Kuppelwieser, Volker
;
Sarstedt, Marko
- In:
Journal of business research : JBR
67
(
2014
)
12
,
pp. 2620-2627
Persistent link: https://www.econbiz.de/10010483030
Saved in:
10
A replication and extension of Hennig-Thurau's concept of COSE
Kuppelwieser, Volker G.
;
Chiummo, Gabriel R.
;
Grefrath, …
- In:
Journal of customer behaviour
11
(
2012
)
3
,
pp. 241-259
Persistent link: https://www.econbiz.de/10009684802
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