Kotelevskaya Yuliya V.; Novikova Tatyana V. - In: Business Inform (2012) 12, pp. 326-329
The basic concepts of the bank marketing are analysed in the article, namely, "bank transaction" and "bank favour". Also, a concept "bank product" is shown out. On the basis of it the complex of measures is offered with the purpose of improvement of of communication policy of bank which is...